Thomas Farrand Email and Phone Number
Digital Technology Leader and Creative Problem SolverWith a rich experience of over 24 years in digital technologies, I bring a unique blend of leadership and innovation. I place people at the heart of every technology strategy, fostering trust and authentic partnerships with customers and peers. My transparent and open leadership style creates environments that drive exceptional customer engagement and experiences.Recognised for my practical, trustworthy, and dedicated approach, I bring a systematic and organised perspective that prioritises objective analysis and successful idea implementation. I am always eager to learn new skills and technologies and share my knowledge and experience. I am actively seeking opportunities to connect with like-minded professionals and contribute to meaningful and impactful projects in the digital technology domain.
Nottingham Trent University
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Acting Head Of Technical Services (Infrastructure)Nottingham Trent University Oct 2024 - PresentNottingham, England, United Kingdom -
Head Of Digital ExperienceNottingham Trent University Apr 2020 - PresentNottingham, England, United KingdomI am responsible for enhancing the digital experience of students, colleagues, and customers at Nottingham Trent University. I lead and manage teams that optimise digital platforms, networks, telephony, and software and work with various stakeholders to deliver high-quality digital services. I also oversee service improvement, project delivery, budget management, technology adoption, and staff development. My role is to align technology with business needs and to promote the university's reputation through collaborative networks and engagement.
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Digital Services ManagerNottingham Trent University May 2019 - Mar 2020Nottingham, United KingdomIn my previous role as the Digital Services Manager, I led and coordinated a team of IT professionals who provided various digital technologies and support services across the University. I managed the budgets, the customer services, and the ITIL processes for all digital technologies’ services, ensuring their quality, security, and compliance. I communicated and engaged with key stakeholders, contributed to strategic planning, evaluated new technologies, and drove continuous improvement initiatives. I participated in project management, service improvement, and emergency management, and I was committed to meeting the University's changing needs with innovative and functional digital solutions.
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Team Leader Unified CommunicationsNottingham Trent University Oct 2008 - May 2019Nottingham, England, United KingdomIn my previous role, I was responsible for managing the team and the products related to Unified Communications. I also advised on the Information Systems strategy and led several service improvement and cloud transformation projects. I received recognition from Microsoft and Cisco for my achievements in this area. I provided support for crucial university events, such as clearing and enrolment. I always prioritised customer satisfaction and delivered high-quality service.
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Technical Support Analyst - Microsoft Exchange AdministratorNottingham Trent University Jan 2008 - Oct 2008As a technical support analyst I was responsible for supporting the staff and student email service (On-premise Exchange 2003 - 35k+ users), to plan, design and manage the technology through its lifespan and to ensure that at all time the University was getting the best value for money, leading sector technology and utilising the technology to its potential. This involved Supplier Management, Strategic Planning, report writing and presenting to senior management on future plans, technology refresh and budget management.
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It & Av TechnicianNottingham Trent University Apr 2006 - Dec 2007My primary role was to plan and provide IT/AV technical support services to staff, students and external clientswithin all areas of the University and to ensure the continuous provision of customer serviceacross the remit of IT and Audio Visual and the development of services to meet futurerequirements.
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It TechnicianFraser Brown Solicitors Sep 2002 - Apr 2006Nottingham, England, United KingdomDuring my time at Fraser Brown Solicitors, I worked as an IT Technician providing local IT support and maintenance. Responsibilities included:- PC installation and imaging- Hardware/Software support- Networking and cable installation- AD / Exchange administration- General Server administration- Backup / Restores
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It TechnicianGaribaldi College Feb 2000 - Sep 2002Mansfield, NottinghamshireI was employed by my school whilst studying for my A levels to provide IT support to the school and maintain the schools computer systems.
Thomas Farrand Education Details
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Garibaldi College
Frequently Asked Questions about Thomas Farrand
What company does Thomas Farrand work for?
Thomas Farrand works for Nottingham Trent University
What is Thomas Farrand's role at the current company?
Thomas Farrand's current role is Head of Digital Experience and Technical Services (Infrastructure) at Nottingham Trent University.
What schools did Thomas Farrand attend?
Thomas Farrand attended Garibaldi College.
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Thomas Farrand
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