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As a Human-Centred Researcher and Designer, I have enjoyed solving problems across a range of commercial and for-purpose contexts with a design thinking & systems thinking mindset. My experience extends across multiple regions and spans a variety of areas:- Digital transformation (Telco, Design engineering, FMCG, Agriculture)- Agile design sprints (Aged care/NDIS, Government, Financial Services, Energy, Telco)- Omnichannel Experience & Service Design (Telco, Financial Services, Travel, Property Development)- New product development (Energy, FMCG, Financial Services, Government, Travel, Telco)- Trends (Connected devices/IoT, Energy, Luxury goods)- Community consultation (Council, Civil Infrastructure, NFP)- Program design (NFP, Education, Telco) My strengths lie in:☑ Conducting research with rigour (foundational, generative and evaluative) as well as lean user research practices where appropriate. ☑ Applying research insights and behavioural science to identify growth opportunities and set product/service strategy to (re)align services, products, and programs.☑ Defining strategic vision through combining practical planning with forward-thinking insight to map paths to preferred futures.☑ Co-desiging prototypes and other artefacts grounded in research in collaboration with project stakeholders including community.☑ Strengthening ResearchOps capabilities to ensure customer centricity can be more readily accessible across the organisation and scaled.☑ Coaching and mentoring internal teams and clients in the values of HCD and systems thinking to foster empathy for challenges faced by customers, community, staff and the organisation.I also have experience in the design of international humanitarian projects focusing on the lived experiences of refugees and displaced people; homelessness amongst disadvantaged youth; as well as domestic violence and female emancipation in post-war zones. With my experience in social innovation combined with a history in commercial settings, I bring a strong strategic business lens and a deep passion for centering user needs to my work and seek out opportunities that embrace complex design challenges.Feel free to reach out for a (virtual) coffee. I'm always open for a chat :)Full EU & AU working rights

Listed skills include Social Media, User Experience Design, Project Management, Design Thinking, and 23 others.