Christina Guinn Email & Phone Number

• Maintain the operations of the Workforce Management team while providing WOW service to employees and department leadership.• Train, coach, and development the Workforce team while ensuring that the department culture is conducive to continuous learning and improvement in a respectful environment.• Assist in hiring the best fits for our specialist positions and onboard/train new hires in the department.• Analyze and assist specialists in analyzing data from various sources to ensure appropriate staffing levels as well as compliance with union, company, property, and department policies.• Work with specialists and department leaders to adjust staffing models based on changes in business or to maximize efficiencies.• Analyze needed WFM duties and delegate work into manageable assignments to achieve maximum proficiency.• Perform ad hoc reports/analysis as needed for cost savings, to ensure ideal coverage, to prepare for changes in business, etc.• Actively advise and provide guidance to specialists and department leaders regarding scheduling, labor management, and leave management.• Provide support to other WFM team members and WFM leadership to help ensure the overall success of the WFM department.

Biloxi, Mississippi, United States

• Manage the scheduling of multiple departments within the Beau Rivage with primary focus on Table Games, Poker, Facilities, and Horticulture, as well as assist colleagues with the management of other departments as needed• Focus on improving processes by building/improving relationships with department management to better understand their needs and improve efficiencies in our processes• Provide employee services such as processing call outs, responding to employee inquires, and ensuring accurate scheduling and time off (both PTO and LOAs)• Provide management support by offering information and processing management requests when appropriate. Also, by ensuring accurate and efficient scheduling to reduce or eliminate schedule issues that would otherwise occur and by managing job requisition creation as a priority to reduce the time it takes to bring in needed staffing• Provide support to other WFM team members and WFM leadership as needed to help ensure the overall success of the WFM department

Biloxi, Mississippi Area

• Manage and constantly work to improve key Workforce Management functions including forecasting, scheduling, and intra-day optimization for a call center with over 100 employees that services three different properties • Manage PTO, FMLA, and Attendance, as well as act as an onsite resource to assist employees in understanding company and departmental policies• Consistently provide year over year higher Service Levels and lower FTEs by focusing on continuous improvement• Work with our department, HR, and key management to improve processes such as hiring and training through the use of both quantitative analysis, such as reporting, as well as qualitative analysis through the use of focus groups• Collaborate with other departments and other properties to help establish best practices

Biloxi, Mississippi Area

• Successfully transitioned seven departments from traditional scheduling by each department manager to being managed by Workforce Management through organized project management resulting in more efficient processes and the ability to analyze for improvements holistically and implement best practices. • Managed the scheduling and analysis of multiple departments within the Beau Rivage with primary focus on the Fine Dining outlets, Front Desk, Security, and Stewarding, as well as assisted colleagues with the management of other departments including Housekeeping and Table Games• Performed analyses on scheduled versus actual work history which resulted in scheduling improvements that reduced overtime and improved staff coverage• Provided employee services such as processing call outs, responding to employee inquires, and processing and auditing PTO

• Analyzed a key aspect of the company's marketing strategy through the use of focus groups and qualitative analysis to better understand the customer value created and discover additional areas of opportunity for the company• Planned, developed, and led focus group meetings as well as organized and examined the resulting data• Presented the findings to the CEO and key executives which resulted in significant strategic changes that enabled the company to reduce or eliminate features that did not result in the expected customer value and focus on new areas that would add value for the customer

Long Beach, Ms

• Provided tutoring services to undergraduate and graduate students for courses including accounting, finance, marketing, management, statistics, and Excel while advancing my own academic studies• Assisted faculty with research, analysis, and writing

Ocean Springs, Ms

• Trained and mentored new General Managers coming into the company• Taught ServSafe classes to management of all levels as a ServSafe Certified Instructor and Proctor• Developed and maintained a strong and effective management team and crew• Made it a priority to help my crew grow and develop, often into higher levels of management• Won the 2015 first quarter “Top Dog” award for my level of commitment and the 2015 MVP Training Award

Master Of Business Administration (M.B.A.), Business Administration, 3.7 Gpa

Activities and Societies: • MBA Student and Graduate Assistant • Tutored other students in a variety of business subject and assisted.

Bachelor Of Business Administration (B.B.A.), Business Administration, Management And Operations, Gpa 3.788

Activities and Societies: Beta Gamma Sigma Honor Society and Golden Key International Honor Society Worked diligently to gain a more.

Associate'S Degree, Business Management And Marketing

Graduated with Honors