 Providing Tier-I Technical and Remote Desktop Support, Using HP Open View Service Desk, logging the incidents/problems and close them after resolution accordingly by following standard procedures and compliance to achieve SLAs.  Ensuring client end security by implementation of McAfee Enterprise Security, EPO Agent, HIPS, HP DDM and deployment of updates and patches. Managing Domain users profile, Outlook, login IDs and passwords. Installation troubleshooting of OCS, database applications, clients & digital certificates. DNS,DHCP LAN/ WAN/ hardware/ software and I.T. networking practices and to facilitate the deployment of client workstations and multimedia. Hardware + Software configuration, IT support to the Mobilink employees. IT- Technical Support. Windows 7 Deployment, Support and Troubleshooting. Windows 8 Deployment, Support and Troubleshooting. Siebel,eponit efront,Minsat,Efics,Value Added services and many other Mobilink intranet and internet applications Trouble shouting Contact Center Solution Management Service Manager tickets management Handling voice and data solutions comprising Avaya