Manager Call Center It Operations
Pakistan
My duties include: The overall integrity of the commercial network, server deployment, security, and ensuring that the network connectivity throughout a company’s LAN/WAN infrastructure is on par with technical considerations at the network level. Design and deploy additional networks. Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor. Network addresses assignment, assignment of routing protocols and routing table configurations as well as configuration of authentication and authorization – directory services. Maintenance of network facilities in individual commercial production machines. Helpdesk support including: technical consultation with helpdesk staff/users; troubleshooting various hardware, software, and user-related problems in a timely and responsive manner Assists with investigating, recommending and installing enhancements and operating procedures that regulate network availability. Maintenance and administration of servers, routers, switches, firewalls, software deployment, security updates and patches as well as a vast array of additional technologies inclusive of both hardware and software. Look after and maintain UPS system for smooth and error free working environment. Maintain DC, ADC, File Server, Backup Server, ISA Server 2006 and Antivirus Server in Window Environment.(ISO 27001 Audit Team Lead ) ISMS Responsibilities For Abacus Consulting: Direct and educate junior team members on implementation and auditing techniques. Explain to all levels of the organization the purpose of an Information Security Management System (ISMS) and explain the processes involved in establishing, implementing, operating and monitoring, reviewing and improving an ISMS as defined in ISO 27001. Plan and execute operational audits of various business areas using risk-based audit methodology.