Tahnia Dias Email & Phone Number

Denver, Co, Us

Denver, Colorado, United States

• Completed appeals and filled and submitted claims.• Consistently informed patient of their financial responsibilities prior to services being rendered• Confirmed patient information, collected copays and verified insurance• Volunteered to help with special projects of varying degrees of complexity.• Utilized computer programs to create invoices, letters and other documents.• Prepared reports detailing billing actions, flags and other key information.• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.• Developed strategies to streamline and improve office procedures for multiple sites within the company.

Kealakekua, Hawaii, United States

• Completed skilled administrative work to support all office staff and operational requirements• Executed record filing system to improve document organization and management• Responded to emails and other correspondence to facilitate communication and enhance business processes• Participated and led employee staff meetings, reporting trends in procedures, advising leadership on resources needed and receiving information to be disseminated.• Answered telephone calls to offer office information, answer questions, and direct calls to staff.• Drafted correspondence and other documents for CEO and department heads in company's voice.

Kealakekua, Hawaii, United States

• Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks• Collected and entered patient demographic and insurance data into a computer database to establish the patient's medical record• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.Maintained high level knowledge of all hotel services offered to answer guest questions.Answered hotel phones with professionalism and directed calls appropriately.Resolved guest complaints and discrepancies in prompt and courteous manner.Oversaw fast-paced front desk operations and guests' needs at busy facility.Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.