Tahnika Dentham Email & Phone Number

Greater Atlanta Area

Greater Atlanta Area

IT Project Manager, contracting with Cox Communications' BSS Application Development group.

Greater St. Louis Area

- Writes business requirements and high-level designs for software development specializing in Cable/Telecommunications Billing.- Facilitates and participates in stakeholder sessions to elicit requirements, uncover required information and resolve solution design issues.- Assess and advises on Telecommunications Billing Systems, business processes, interfaces, data architecture and APIs to integrate/map with Amdocs products and services.- Interfaces with and holds trusting relationships with the client’s IT and Business stakeholder group.

Greater Atlanta Area

- Responsible for transitioning new products and applications into IT Operations Support; participating in the requirements, design, and development phases.- Ensuring operational readiness by preparing all initiating processes including Service Guides/Support Models, Monitoring requirements, using HP SiteScope and BMC Remedy systems.- Configures, upgrades, monitors, and troubleshoots interfaces and ports that connect to DB2 and Oracle databases. - Participates in Engineering and QA testing/debugging to ensure functionality and quality; creates test plans based on functional requirements and executes test scripts using testing tools.- Provides functional guidance, advice, and training to IT groups and cross-functional teams at corporate and markets.- Project Management for multiple technical projects, involving one site to 21 sites, while providing production support for Residential and Cox Business.

Greater Atlanta Area

- Solved technical ICOMS system issues, on DB2, for leading communications companies by running SQL queries and using end-user experience to recognize incorrect use of the order entry process. - Corrected problems with addressable interfaces on IBM iSeries platform answering system messages, stop/start interfaces, and assisting with port configurations. - Solved Telephony problems with NIM, Rating & Billing, Call Plans, and TEL Interfaces (ALI/CARE/etc.). - Tested and led groups to ensure accurate data conversion after standardizations and merges of multiple databases.

Greater San Diego Area

- Built a new database and created Extranet for McDowell Adjusting, a claims adjuster firm, connecting to the San Diego Metropolitan Transit System. - Assisted with the hardware and software installation and upgrades. - Coordinated and facilitated meetings/communications with various vendors, and the client to build a new web-based infrastructure. - Documented new IT system processes for client support and disaster recovery.

Greater Atlanta Area

- Administrated the change management process for 200+ call center, nine divisions, and corporate management. - Provided software requirements to programmers and web developers to address major software needs for the Knology organization. - Performed user acceptance testing for software changes and enhancements.- Documented system processes for end-users.

Greater San Diego Area

- Supervised Information Technology ICOMS billing help desk serving a 900+ call center.- Managed the IT planning and development of ICOMS software and upgrades.- Researched and troubleshot all ICOMS billing issues related to software problems for Telephony, Data, and Video.- Researched and troubleshot all JDE and Kronos issues, and managed all DB2 database security.- Coordinated and facilitated meetings and communications with various vendors, customers, departments, and other Cox systems to plan and implement projects, and resolve issues.- Created and distributed financial and operational reports.- Performed team coaching and development.

Greater Atlanta Area

- Developed and analyzed business methods and procedures for 19 call centers nationwide.- Coordinated multiple project plans for simultaneous software rollouts and met all deadlines.- Completed detailed technical reports and summaries of software testing and recommendations.- Analyzed Oracle databases using SQL queries and reports.- Conferred with departmental representatives and subject matter experts in gathering information to build the Tivoli-Expert Advisor (EA) knowledgebase and enhance canned knowledge packs.- Coordinated new software releases by analyzing, testing, and debugging new applications and providing user communication and training.

Greater San Diego Area

- Worked in a high volume call center to resolve technical problems for Cable, High Speed Data, and Digital Telephone; scheduled technicians to the field.- Provided feedback to employees by call monitoring, analyzing Aspect switch reports and providing a monthly performance profile. - Resolved complex customer complaints concerning all areas of the company in a win-win fashion by building a rapport with the customer and using Total Quality Management techniques.- Managed inventory control of modems, addressable boxes and remotes for shipment to customers.- Sold Cox Communications’ products and services.- Accepted and processed customers’ payments and answered billing questions.

Graduate Certificate, Fintech Innovation

Bachelor Of Science, Information Technology