Taylor Pepe Email & Phone Number

Glendale, Az, Us

Phoenix, Arizona

• Subject matter expert for sales policies & processes. • Conduct group trainings and address trending areas of difficulty. • Manage new hires during their first 8 weeks on the phones• Assist with new hire nesting, coaching, & training for Sales & Retention• Monitor calls and help tailor trainings to modify behaviors. • Review order entry issues and develop coaching• Provide informal and formal training on tools or programs used… Show more • Subject matter expert for sales policies & processes. • Conduct group trainings and address trending areas of difficulty. • Manage new hires during their first 8 weeks on the phones• Assist with new hire nesting, coaching, & training for Sales & Retention• Monitor calls and help tailor trainings to modify behaviors. • Review order entry issues and develop coaching• Provide informal and formal training on tools or programs used to all levels of employees in sales and retention. • Identify trends or gaps in tools or programs and send feedback through appropriate channels. • Drive alignment, consistency, and cohesiveness in people practices, call center management activities, overall performance management, and customer service delivery • Implement tactics which enhance sales performance across sales contests, commissions, leadership development, training, and call center technology needs. Show less

-De-escalate customers by building rapport and trust, while resolving their requests in a timely manner *Request including, but not limited to: Account services, service saving, billing issues, sales, etc.- Correcting internal mistakes and providing helpful feedback for team growth- Display patience and attention to insure customer satisfaction -Drive sales and provide customers with a product they can take pride in -Multi-task: Resolve issues by listening and helping… Show more -De-escalate customers by building rapport and trust, while resolving their requests in a timely manner *Request including, but not limited to: Account services, service saving, billing issues, sales, etc.- Correcting internal mistakes and providing helpful feedback for team growth- Display patience and attention to insure customer satisfaction -Drive sales and provide customers with a product they can take pride in -Multi-task: Resolve issues by listening and helping customers while simultaneously using various programs, utilities and documents at hand. - Schedule customer follow ups -Track Performance and statistics daily with consistently changing goals -Provide a pleasant, cheerful experience for our customers - Promote value and educate customers about products - Find opportunities to sell and upgrade based on their usage and lifestyles - Regularly meet as a team to share our techniques and tools to become successful together Show less

Resolve Technical issues and supporte our customers:-Help customers with various issues including account services, technical support, and billing issues using various programs and utilities provided from cox-Provide a healthy cheerful experience for our customers-Reinforce the value in our service and our products, and benefits of Cox over the competitor-Drive sales, and provide customers with a product they can be proud of

Managed check-out lines registers and Guest services:-Trained all incoming Team Members on the registers and routines at the front-Managed and tracked personnel performance at the front end, and delegate work amongst them-Open & Close down shop (Fill and empty registers, bins, collect and distribute equipment, etc.)- Set up sales signs and end-caps-Drive Red card sales and meet conversion for Red Card registries among the cashiers-Provide a Fast Fun and Friendly… Show more Managed check-out lines registers and Guest services:-Trained all incoming Team Members on the registers and routines at the front-Managed and tracked personnel performance at the front end, and delegate work amongst them-Open & Close down shop (Fill and empty registers, bins, collect and distribute equipment, etc.)- Set up sales signs and end-caps-Drive Red card sales and meet conversion for Red Card registries among the cashiers-Provide a Fast Fun and Friendly experience Show less