Taylor Pepe Email & Phone Number

Glendale, AZ, US

Phoenix, Arizona

• Subject matter expert for sales policies & processes.
• Conduct group trainings and address trending areas of difficulty.
• Manage new hires during their first 8 weeks on the phones
• Assist with new hire nesting, coaching, & training for Sales & Retention
• Monitor calls and help tailor trainings to modify behaviors.
• Review order entry issues and develop coaching

-De-escalate customers by building rapport and trust, while resolving their requests in a timely manner *Request including, but not limited to: Account services, service saving, billing issues, sales, etc.- Correcting internal mistakes and providing helpful feedback for team growth- Display patience and attention to insure customer satisfaction -Drive.

Resolve Technical issues and supporte our customers:-Help customers with various issues including account services, technical support, and billing issues using various programs and utilities provided from cox-Provide a healthy cheerful experience for our customers-Reinforce the value in our service and our products, and benefits of Cox over the.

Managed check-out lines registers and Guest services:-Trained all incoming Team Members on the registers and routines at the front-Managed and tracked personnel performance at the front end, and delegate work amongst them-Open & Close down shop (Fill and empty registers, bins, collect and distribute equipment, etc.)- Set up sales signs and end-caps-Drive.