Tai Phan Email & Phone Number

Ho Chi Minh City, Vietnam

Vietnam

• Lead large IT projects, including the design and deployment of new IT systems and services( SAP S4/HANA, Platform E-Commerce, POS RK7 System, Integration Middleware, Power BI)• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs• Built productive remote software development teams by managing performance using results-based metrics and utilizing remote collaboration tools such as SharePoint.• Be the liaison between IT team and other departments. Serves as the primary link between their team’s staff and leadership to assure understanding of company goals, objectives, and opportunities for improvement.• Coordinate and carry out server set-up for Software team in Project (Environment Monitoring system)• Designing detailed IT training programs for all staff.• Troubleshooting all IT related issues and problems.• Resolving any User or customer deficit issues.• Ensuring there in enough slack in the IT system.

Ho Chi Minh

RESPONSIBILITIES Manages Business Service delivery to the global business. Owns the global demand-to-solution process - key interface between the global Business and IT delivery. Drives the strategic evolution of Business Service and its respective software solutions as well as corresponding IT Services together with the responsible business Product Owner. Aligns Business and IT strategy ensuring holistic benefits. Represents underlying IT Services in Business/IT strategy discussions and ensures strategic fit of Business Services as well as respective IT Services. Owns and manages IT change budget for Business service and underlying software solutions. 15+ years’ experience in the operation and support of enterprise applications, service management and IT operations. Strategic review and design of all application modifications to ensure compliance across all customers, sectors and functionality for a global application. Manage Information technology, computer system. IT service operation, provide a professional IT service that include: Helpdesk service, Network infrastructure, Server system. Extensive experience leveraging BI solutions to fulfill reporting and analytic needs. Project manager for application development project: DMS, TMS, WMS, MS Navision ERP, SAP, Exact and HR, CRM, E- Warranty, E- Office. Experience designing and building data warehouse solutions. Manage, develop and deploy customer EDI, API integrations Provide sales and marketing material for the BD community Provide application and solution documentation (PowerPoint, User Guides, Training material, etc.) Develop training procedures and documentation and train end users. Keeps up-to-date on external best practices and relevant changes to their field/area; communicates updates to leadership. Manages their team by driving projects and tasks to completion through effective prioritization, work planning, resource allocation, and cross-functional collaboration.

Ho Chi Minh

 DMS deployment and development of software systems for the distribution sales and for sales staff across the country.(software FPT, Hân Quang, Geso) Project manager for application development project: DMS, MS Navision ERP, HR, CRM, E- Warranty, E- Office. Build data collection system and utilize big data to produce business tools/programs that support the company’s business. Managing a team of over 10 administrative & technical staff. Strategy planning and budget management Track record in the successful delivery of innovative IT projects and programs of work to enhance and realise business value. Strengtheningthe IT infrastructure through to implementing new technologies. Responsible for hardware and software installation, maintenance and repair. Performing routine audits of systems and software. Testing change software and customize system. Control Data of Distributor Management System Assemble and analyze data to indicate existing issues, recommend solutions, measure opportunities, challenges, strengths and weaknesses of nationwide sales system. Formulate and execute report system of sales result Organize meetings between Sales and Marketing to solve issues and promote our sales activities Manage the IT budgets and expenditure on hardware and software. Developing & maintaining the company IT systems, software and databases. Recommending and implementing improvements and efficiencies. Procurement of IT hardware, software and maintenance products & services. Responsible for the recruitment and training of new staff. Writing documentation for ICT procedures, security and disaster recovery. Maintaining documentation of changes regarding users, functions & systems. Managing the internal & hosted network infrastructure including: firewalls, servers, switches and telephony. Monthly report to BOD and CEO.

Ho Chi Minh

 Project manage the IT systems implementation in Dong Hung as well as provide technological and business consultancy related to Dong Hung Group store operation and ERP SAP, NAVISION system. Has already managed projects involving deployment of new infrastructure  Infrastructure expertise (Virtual switch, Network & security, server, VMWare, Security, etc.)  Work closely with Regional IT group in support of Dong Hung Group IT systems and in accordance with Regional IT strategy. Manage a team of Technical Support in preventive maintenance, trouble-shooting and coordination of repairs on all IT peripherals in Dong Hung Group including Server, Network, PCs, Printers, POS, Wi-Fi, CCTV and communication equipment/ telephones. Provide support in all IT activities required for Dong Hung Group strategic business need such as branch, stores on openings, refurbishment and closures including user requirement studies, purchasing, installation / de-installation of IT equipment and cabling. Manage and ensure that IT peripheral suppliers are performing at acceptable standards and to coordinate, test recommend and implement peripherals for Dong Hung Group including new products & upgrades in order to improve productivity. Manage the IT Helpdesk in problem logging, coordination of resolution, user feedback and response analysis. Build and manage IT budget to support Dong Hung Group IT needs and support. Develop and implement IT policies and procedures to support the business operation. Participates and takes additional responsibilities as required by the company. Strategy planning and budget management.

Ho Chi Minh

 Manage Information technology, computer system. Strategy planning and budget management. Design develop and implement IT policies and procedures. IT service operation, provide a professional IT service that include: Helpdesk service, Network infrastructure, Server system. Project manager for application development project: DMS, ERP and HR, E- Office. DMS deployment and development of software systems for the distribution sales and for sales staff across the country.(software Geso) Managing a team of over 08 administrative & technical staff. Strengthening the IT infrastructure through to implementing new technologies. Responsible for hardware and software installation, maintenance and repair. Performing routine audits of systems and software. Control Data of Distributor Management System. Assemble and analyze data to indicate existing issues, recommend solutions, measure opportunities, challenges, strengths and weaknesses of nationwide sales system Manage the IT budgets and expenditure on hardware and software. Developing & maintaining the company IT systems, software and databases. Recommending and implementing improvements and efficiencies. Management of server software and associated backup routines. Evaluate, test, advise, train and support I.T. related projects. Procurement of IT hardware, software and maintenance products & services. Responsible for the recruitment and training of new staff. Writing documentation for ICT procedures, security and disaster recovery. Maintaining documentation of changes regarding users, functions & systems. Managing the internal & hosted network infrastructure including: firewalls, servers, switches and telephony.  Monthly report to BOD and CEO.