Tailor M. Email & Phone Number

Eagan, Mn

Eden Prairie, Mn

Onboard new clients to LegalWorks, Uptime's proprietary, hosted document managementsystem. Handled new client onboardings from initial contact through hand-off to general support.Created and maintained PowerShell scripts, SQL Reports, MS Access databases, and other small applications for use by internal teams; including integrations with ConnectWise Manage, ConnectWise Automate (fka. LabTech), VMWare vSphere, and Intermedia.Maintained and extended ConnectWise Manage and ConnectWise Automate (LabTech) for use in a VMWare ESXi and Windows multi-tenant private cloud environment.

Eden Prarie, Mn

Worked with a small, flat team covering helpdesk duties for a growing company providing infrastructure-as-a-service tailored to the Legal field. Assist non-technical customers with troubleshooting many things: connecting to the Remote Desktop hosts; network printing issues (local or over RDP); Exchange/Outlook/ActiveSync issues; legal industry software (such as ProLaw, PCLaw, Amicus, and Sage Timesliips); anything else as needed.

New Hope, Mn

I worked with two non-technical employees after an executive management change to document the existing network, and implement current industry standard operations. Rebuilt and documented internal network using Hyper-V Server and Windows Server 2012, brought company into Microsoft licensing compliance (MSDN and Partner licensing requirements). Documented standing RDS RemoteApp environment running in third-party cloud provider VMs; designed monitoring platform. Rebuilt TS/RemoteApp environment in Microsoft Azure cloud using Microsoft Partner discounts and licensing opportunities, resulting in a large monthly savings to the company. Supported customers as needed with issues related to the cloud environment.

Brooklyn Center, Mn

Being a small charter school, everyone wore a lot of hats. I worked with the "Manager of Technology and Facilities," and I was basically "the guy." I took care of anything technology-related.

Brooklyn Center, Mn

Managed all day-to-day office operations, including student record keeping, answering telephones, data entry, form design, copywriting, and offering general office support to a staff of about 70 employees and 300 students.

Minneapolis, Mn

Create and maintain web content. Communicate within organization to ensure web content relevancy and timeliness. Initiate and complete projects as needed.

Associate Of Applied Science

High School Diploma