Tainá Townsend, Phd Email & Phone Number

British Columbia, Canada

- Lead in creating tools, reporting (i.e. vendor and departmental KPI’s) and processes to enable the liaison office to conduct day-to-day business with greater efficiency, always striving for continuous improvement.- Responsible for creating and issuing dashboards and analysis in Excel, Power Point or Power BI that range from weekly to monthly to bi-annually, giving clear stats and advising observations of the data to inform the business on performance relative to KPI’s and goals.- Support initiatives as they relate to business functions/supply chain and the streamlining of business operations to support strategic direction.- Work on ad-hoc reports and projects as needed.

Delta, British Columbia, Canada

- Acted as technical expert and liaison between Operations, PMO, Engineering, Product Management, and vendors during the implementation of strategic initiatives to scale growth and enable new capabilities- Developed and implemented solutions for new business requirements by building business cases, identifying required process changes, and performing change management to bring business requirements to life.- Collaborated on strategic initiatives by acting as a liaison between cross-functional teams, gathering requirements, conducting UAT, and delivering training to enable peak season throughput capacity targets.

Delta, British Columbia, Canada

- Responsible for the waving and workflow to all departments in the 2 distribution centers(Delta and Tilbury), and providing direction for the shift.- Continually monitors the order queue for all work streams in the distribution centers byanalyzing various reports.- Investigate waving issues and fallout by analyzing reports as well as sending out research torespective teams for resolution and following up to ensure timely action.- Update wave rules based on business needs and monitor for accuracy.

Delta, British Columbia, Canada

- Managed day-to-day picking and packing tasks, typically processing more than 1,500packages in 8-hour period.- Performed inventory control, such as counting and stocking merchandise when needed.- Volunteered to assist with projects, demonstrating a willingness to learn new tasks.

São Paulo, São Paulo, Brazil

- Managed more than 30 projects from concept through final delivery related to the development ofeducational content, configuration of tools and use of technology products.- Analyzed user's needs, managed change, and provided solutions that supported 1,4Musers.- Reduced average delivery time from 3 months to 15 days from with agile techniques.- Worked with stakeholders and end users in the planning and development of solutions thatwill achieve the necessary goals.

São Paulo, São Paulo, Brazil

- Played a key role in assisting 3 universities to implement Hubspot.- Introduced a new way of interpreting data and getting insights through dashboards to ateam of 45 people.- Created dashboards for data visualization and analysis of the marketing campaigns and inorder to track and interpret trends.- Researched and resolved issues regarding integrity of data flow into databases.- Trained users to improve data management, monitored use and suggested improvements.

São Paulo, São Paulo, Brazil

- Successfully delivered more than 30 projects for a plethora of leading global with anaverage delivery margin of 35%.- Aided consultants and management with complete project scope and costing of projects atconception to ensure that costs were adhered to.- Recommended new procedures and organizational changes based on data collection,which optimized efficiency and reduced costs, increasing the department margin by 27%.

São Paulo, São Paulo, Brazil

- Worked on over 12 projects in the span of 8 months.- Created comprehensive educational solutions, learning objectives, and methodologies foronline and face-to-face training with various levels of complexities inside the project.- Elaborated all the materials of training of the technical and behavioral spheres of the mostvaried subjects (online courses, face-to-face classes, structured materials, storyboards,instructor guides, lesson plans, practical activities, games, learning evaluations, manuals,and handouts).

São Paulo, São Paulo, Brazil

- Responsible for implementing training projects for sales channels, electro, and foodservice in the face-to-face environment in São Paulo and nearby cities.- Administration of the Training strategy and Logistic (including contracts with suppliers tosupport the demands).- Aligned, communicated, and made the interface between all parties involved in the trainingprocess (facilitators, suppliers, other business training collaborators, and other areas).

São Paulo, São Paulo, Brazil

- Supported in the accomplishment of control and follow up of investments and budget ofthe projects on an Innovation, Research and Development area (Agribusiness segment).- Established standard operating procedure for processes related with to contract withsuppliers and new equipments' acquisition, reducing purchase order's delivery time by 66%and reducing costs in 28%.- Analyzed financial data over the past 3 years leading to a reduction of more than $200,000in corporate card limits and directed more expensive purchases to registered providerswith more competitive prices.- Contributed to projects and teams related to the areas of project integration, productdevelopment, and open innovation.

São Paulo, São Paulo, Brazil

- Supported internal consulting of human resources and institutional projects (Brazil andSpain).- Used SQL, and QlikView to compile KPIs and provided recommendations pulled fromanalysis to leadership using datasets related to more than 150k employees.- Managed the necessary logistics for internal and external training throughout Brazil.Relationship with suppliers, internal customers, and other HR subsystems.

São Paulo, São Paulo, Brazil

- Responsible for the pre-service of the branch, receiving the clients, sorting, and guidingthem about the services that the bank offers.- Administrative support to business managers and treasury processes.

São Paulo, São Paulo, Brazil

- Supported the implementation and pilot of the LMS (Learning Management System).- Managed and analyzed training data for new call center employees, reducing hiring costsand accelerating the hiring decision-making processes.- Logistics of instructors, rooms, and other training materials.- Report/follow-up of training for all areas involved, among other activities.

São Paulo, São Paulo, Brazil

- Database control of administrative and operational employees.- Dimensioning, forecasting, operational performance, and management of Inbound /Outbound operations’ KPIs.- Financial, monitoring of monthly invoiced amounts, analysis of operating costs, monitoringof headcounts.- Analysis, update, and report of indicators report in spreadsheets and presentations.

São Paulo, São Paulo, Brazil

- Supported ~40 Bradesco customers (legal entities, companies) per day for navigating andperforming banking transactions over the website.

Doctor Of Philosophy - Phd, Business Administration And Management, General

Fall School Residential Seminar - Entrepreneurship And Innovation, Business Administration And Management, General

Extension course and technical visits in Grenoble (France) to improve concepts related to Entrepreneurship and Innovation.

Professional Master Of Science In Business, Project Management

First Master's Degree in Project Management in Brazil. Its main objective is to promote the integration of scientific and professional.

Advanced Topics In Project Management, Project Management

Extension course and technical visits in Boston (USA) to improve concepts related to Project Management and Business Administration, such.

Bachelor'S Degree, Business Administration And Management, General

Specialization, Project Management

Diploma Of Education, Business Administration Focused In Human Resources Management