Taís Crestani Schmitz Email & Phone Number

State Of Rio Grande Do Sul, Brazil

São Leopoldo, Rio Grande Do Sul, Brazil

- Design and develop external and internal documentation in a variety of formats for software applications and technologies.- Write and edit user guides, online help, release notes, technical installation and configuration guides, white papers, and operating and maintenance manuals for technical and business audiences.- Work closely with the Engineering, Product Management, Support, and Professional Services teams to understand product features, evaluate user/design specifications, and… Show more - Design and develop external and internal documentation in a variety of formats for software applications and technologies.- Write and edit user guides, online help, release notes, technical installation and configuration guides, white papers, and operating and maintenance manuals for technical and business audiences.- Work closely with the Engineering, Product Management, Support, and Professional Services teams to understand product features, evaluate user/design specifications, and create documentation.- Follow best practices and standards for technical writing and content delivery- Use independent judgment and discretion to evaluate and recommend solutions to execute on established goals, projects, and deliverables.- Produce multiple deliverables with frequent deadlines, under limited supervision, according to established release timelines.- Maintain a working knowledge of all assigned Accruent products and technical writing technologies. Show less

São Leopoldo, Rio Grande Do Sul, Brazil

- Create, update and generate help documentation; - Write and edit online help and release notes using MadCap Flare; - Write and update product documentation using online Git repository (Bitbucket), in collaboration with other team members; - Document features of new software release and enhance the existing product documentation on a regular schedule; - Produce multiple deliverables; - Contribute to the development of best practices for technical writing and content… Show more - Create, update and generate help documentation; - Write and edit online help and release notes using MadCap Flare; - Write and update product documentation using online Git repository (Bitbucket), in collaboration with other team members; - Document features of new software release and enhance the existing product documentation on a regular schedule; - Produce multiple deliverables; - Contribute to the development of best practices for technical writing and content delivery; - Maintain a working knowledge of Accruent products and technologies; - Own standard design and development for product documentation. - Products: Verisae (vx Suite) and Accruent TMS. Show less

São Leopoldo, Rio Grande Do Sul, Brazil

- CES Monitoring & Dispatching: monitoring and dispatching worldwide customers' (Latin America, North America, EMEA, APJ and Greater China) internal requests; gathering data required for the processors to engage with SAP Enterprise Support customers; analyzing each request and dispatching it accordingly; assigning customers incidents and requests to my colleagues during shifts and documenting these activities; training new team members; contributor, point of contact and maintenance of the… Show more - CES Monitoring & Dispatching: monitoring and dispatching worldwide customers' (Latin America, North America, EMEA, APJ and Greater China) internal requests; gathering data required for the processors to engage with SAP Enterprise Support customers; analyzing each request and dispatching it accordingly; assigning customers incidents and requests to my colleagues during shifts and documenting these activities; training new team members; contributor, point of contact and maintenance of the Monitoring & Dispatching Global Tool and other Excel matrix used by the team; creating monthly reports & exporting data to visualize the team's performance.- Customer Engagement Support Tickets: monitoring and dispatching internal tickets from worldwide customers (Latin America, North America, EMEA, APJ and Greater China) at Unified Ticketing System; gathering the data required for the processors to engage with these customers; analyzing each request and dispatching it accordingly; adding in the SAP’s internal systems and the teams' matrix the customers' engagement history.- Processor of direct global customers' incidents regarding the booking of Enterprise Support services: evaluating scope, system requirements, lead times and other necessary data to book these services; contacting the Delivery Team in order to adjust necessary customer's additional requests; guiding customers and/or front facing roles to troubleshoot issues, solve problems and gather information to book the services; verify and add in SAP’s internal systems the customers' engagement history. Show less

Sapucaia Do Sul, Rio Grande Do Sul, Brazil

- Training and monitoring of new instructors;- Coordination of the team of instructors;- Emission of ad hoc educational reports;- Monitoring the development of students throughout the course;- Management and organization of class schedules;- Scheduling students' classes;- Reception and instruction of teaching methodology for new students.

Sapucaia Do Sul, Rio Grande Do Sul, Brazil

- English instructor for teenagers and adults from basic to advanced level;- Training and monitoring of new instructors;- Coordination of the team of instructors;- Emission of ad hoc educational reports;- Monitoring the development of students throughout the course;- Management and organization of classes schedules.

Sapucaia Do Sul, Rio Grande Do Sul, Brazil

- English instructor for teenagers between 11 and 16 years old;- English instructor for adults from 16 years old;- Lesson planning, application and correction of assessments.- Supervision of students development and assistance throughout the course.

Novo Hamburgo, Rio Grande Do Sul, Brazil

- Scholarship holder of the Institutional Teaching Initiation Scholarship Program (PIBID);- Planning English Language classes for High School students;- Support the regular teacher during classes;- Ministratic projects and workshops to students outside of regular class hours.

Technology, Análise E Desenvolvimento De Sistemas

Teaching Degree, Licenciatura Em Letras Inglês