Tom Aitchison Email & Phone Number

I am an experienced Solutions Architect, Customer Service and Relationship Manager who is successful in very challenging environments where tight deadlines always apply. I have extensive experience of working on strategically important accounts and I am recognised as consistently delivering effective solutions and propositions to a high standard. Skilled in working with bespoke, multi-component solutions applying my expertise, and a curious mindset to work across both familiar and less familiar areas to produce properly costed, impacted, and deliverable cohesive solutions.I have successfully picked up new challenges and skills and particularly enjoy working with a diversity of products and services. I set myself high standards and do not shy away from anything new or outside of my comfort zones. I am experienced in:• customer and 3rd party engagement• internal stakeholder engagement• application integration• creating high level fully costed designs for customer requirements• reviewing internal standard operational procedures and recommending future best practice• working closely with clients to ascertain plan for and deliver requirements. • change management programmes• highlighting the benefits of change to gain full buy-in from all stakeholders• monitoring potential service risks and implementing mitigating actions.

Listed skills include Technical Support, Service Delivery, It Service Management, Change Management, and 32 others.