Takeisha Mayfield Email & Phone Number

United States

Reach out to remote members to promote account usage and build member loyaltyEducate remote members on all digital products and service that BCU offersAct as the “Point of Contact” for members that are not located near a BCU branchCommunicate with members via email and phone calls to assist with any questions they may have. Manage and follow up on NPS surveys if neededBuild a relationship with our Member Relations Department to improve communication Assist with reaching… Show more Reach out to remote members to promote account usage and build member loyaltyEducate remote members on all digital products and service that BCU offersAct as the “Point of Contact” for members that are not located near a BCU branchCommunicate with members via email and phone calls to assist with any questions they may have. Manage and follow up on NPS surveys if neededBuild a relationship with our Member Relations Department to improve communication Assist with reaching out to applicants to help with completing their New Membership Application Show less

Vernon Hills Il

Provide excellent customer serviceAssist with any questions as it pertains to assisting member inquiries.Handle escalated issues Manage Member Survey Responses and follow ups as needed.Complete tasks assigned by my supervisorActive participant in the department Training Committee. Train, coach and develop new employees

Handles 50 – 100 incoming member calls each day in a professional and courteous mannerMeet quality metrics to drive member loyalty and operational efficiencyAnswer general member inquiries, facilitate necessary account research and resolve disputes accuratelyIdentify process improvements to reduce member effort and improve internal processes