· Providing remote and onsite support for customer networks and installations · Performing troubleshooting of network, server, and storage infrastructure · Analysing and identifying hardware and network system faults, evaluate alternative solutions, determine, and implement the solution process · Performing part replacement for network, server, and storage infrastructure · Configuring network, server, and storage infrastructure · Administering Windows, Linux, network… Show more · Providing remote and onsite support for customer networks and installations · Performing troubleshooting of network, server, and storage infrastructure · Analysing and identifying hardware and network system faults, evaluate alternative solutions, determine, and implement the solution process · Performing part replacement for network, server, and storage infrastructure · Configuring network, server, and storage infrastructure · Administering Windows, Linux, network and Cloud infrastructure and related management software · Maintaining Windows, Linux, network, and Cloud infrastructure · Working with customers to understand technical requirements · Developing high level and low-level design documentation · Acting as an escalation point and providing assistance to more junior members of the team · Responding to incidences and assigned problems to meet SLA requirements · Developing and maintaining technical procedure and system documentation for the supported architectures · Proactively improving and automating technical procedures· Designing and managing Backup Systems Show less

Market Research on the latest retail products for distribution to maximise profit in both short- and long-term investmentDeveloping software and tools to acquire products at great speedsOversee and moderate community members

· Managed and supported over 100 unique systems including OS, Network, IT and Active Directory· Successfully planned and implemented short and long-term technology plans and strategies including mail washing software, antivirus deployment, disaster recovery and backup management Key achievements:· Successfully migrated ISDN to SIP for 100 users across 4 offices in a team of four· Migration of key IT infrastructure systems to an offsite data center · Reduced the IT… Show more · Managed and supported over 100 unique systems including OS, Network, IT and Active Directory· Successfully planned and implemented short and long-term technology plans and strategies including mail washing software, antivirus deployment, disaster recovery and backup management Key achievements:· Successfully migrated ISDN to SIP for 100 users across 4 offices in a team of four· Migration of key IT infrastructure systems to an offsite data center · Reduced the IT expenditure by 10% in the 18-19 FY by identifying key legacy system to upgrade/decommission, and reviewing existing service agreements with multiple provider Show less

Acting IT Manager

· Migration of On-Prem SharePoint list data, files to SharePoint Online · Planned, developed and implemented PowerApps, these include Time Sheet and HR policy management apps, using tools such as Microsoft flows, SharePoint End point REST api · Created custom Microsoft Flows which process List Forms for specific task including but not limited to, the following: o IT support ticketing system o Custom Folder Template creation in a SharePoint Document Library · Entry… Show more · Migration of On-Prem SharePoint list data, files to SharePoint Online · Planned, developed and implemented PowerApps, these include Time Sheet and HR policy management apps, using tools such as Microsoft flows, SharePoint End point REST api · Created custom Microsoft Flows which process List Forms for specific task including but not limited to, the following: o IT support ticketing system o Custom Folder Template creation in a SharePoint Document Library · Entry level design and customization of SharePoint Lists, Content Types, Forms, Workflows, Views, Sites and Access Permission, and Permission Groups · Basic PowerShell script creation and operation · Managed entire IT enabled business application systems and projects across organization under supervision · Planned and implemented short and long-term technology plans and strategies · Provided technical support and direction daily to remote and local users with a 100% problem resolution Show less