Takeshi Usuda Email & Phone Number

Australia

Help customers by addressing their current questions as well as provide guidance associated with the best use of Alteryx software. Additionally, I work closely with other members of the Alteryx team, including Sales and Engineering, to ensure a superior customer experience with both the product and the company.• Review, document, troubleshoot and resolve the Alteryx customer’s technical questions• Act as a facilitator and assist with the communication between the customer and internal teams when escalating issues• Respond to customer requests within expected Service Level Agreements and manage customer expectations• Create articles for our internal and external knowledge base when related information is not present using Knowledge Centered Service methodology practices• Answer incoming support inquiries via various channels (Chat, phone, email, etc.)

Australia

As one of the first Japanese Technical Supporters at TeamViewer, I solve technical issues and answer technical questions for our customers. I also support the Sales team by providing technical advice and feedback to help secure sales and meet or exceed customer needs. Joining presales meetings with salespeople is always exciting!・Supported customers with troubleshooting technical issues over the phone and via a ticketing system.・Assisted the Sales team by providing technical advice and feedback to help secure sales and exceed customer needs.・Provided root cause analysis for application failures by analyzing log files.・Escalated third-level support cases to the product development team.・Onboarded and trained incoming junior customer support representatives.・Led APAC JP team members by motivating, inspiring, guiding, and coaching each member.

Australia

Participated in IT solution planning, project management, and installation. Provided guidance and assistance to users on IT-related issues, including technical support. Coordinated with designers and reporters to design and develop an upgraded e-commerce website. Identified, investigated, and analyzed business processes, procedures, and work practices.・Successfully installed a CRM system.・Implemented the MYOB accounting system.・Performed a database transfer from MySQL to PostgreSQL for E-Commerce Platform .

Japan

Provided system integration services, including project planning and management, system analysis, requirements definition, technical support activities, and documentation. Improved business operations in the Manufacturing Department by collaborating with the department manager to translate business goals, feature concepts, and user needs into prioritized product requirements and use-cases.(ERP system, Server, Network, IT Hardware integrations)

Tokyo

As a member of the Solution Business Group, Infrastructure BPO (Business Process Outsourcing) Solution Department, I provided system integration services including hardware and groupware selection, solution consulting, project planning and management, user support activities, testing, and documentation. I applied project management methodologies, principles, and techniques to all projects, always considering business processes and improvements.・Performed data migration at data centers for major banks in Japan.・Delivered security presentations for overseas bank branches in English.・Investigated and configured security policy settings for banking systems.・Supported overseas projects by coordinating with developers in China.・Set up Telecentre using Sysprep, MSI, and security policies.・Supported system development for in-house projects, including government online systems.・Assisted in creating and administering RFP translation documents.・Monitored and configured access controls for enterprise systems.・Managed backup and restore processes for in-house testing environments.・Handled change management for in-house developed systems by assessing the impact of amendments.

Ōsaki, Tokyo, Japan

Sony Global Solutions Inc.,・ Supported customers using Sony's material procurement system over the phone and via email.AGORA CORPORATION・ Conducted testing, debugging, and error reporting for enterprise systems.・ Assisted in creating basic and specific design written specifications.・ Collaborated with senior staff to create requirement definition documents.・ Designed and delivered training programs on Java programming and SQL coding.・ Prepared and ensured the learning environment and resources were optimal for training sessions.

Master Of Information Technology, Network Major

Bachelor Of Arts (B.A.), Foreign Languages And Literatures, General

Education record