Talen Williams Email & Phone Number

Phoenix, Arizona, United States

Keyed tax documents into various systems using numeric and alphanumeric data.Consistently went above standard set for production and quality assurance.

Phoenix, Arizona, United States

Received and processed documents for home mortgage applications including bank statements, pay stubs, tax documents and billing statements.Communicated with loan officers and underwriters to order additional verifications, documentations, and follow ups.Consistently exceeded production and accuracy requirements to ensure quick and convenient turnaroundtimes for customers.

Phoenix, Arizona, United States

Processed new enrollment applications, terminations, and changes to medical insurance member records.Reviewed system error reports and made corrections as necessary.Notified insurance members of physician changes and other changes to insurance network.

Phoenix, Arizona Area

Provided prompt and accurate troubleshooting for customer's issues with internet services.Dispatched in-home repair technicians to customers when issues could not be resolved over the phone. Informed customers of the status of their scheduled repairs.Remained current on new technology and software issues that affect customers. Retained knowledge of older technology to better assist customers who hadn't upgraded their devices.Provided timely feedback to leadership regarding service failures or customer concerns.

Greater Detroit Area

Utilized company branding guidelines to produced graphics for various social media channels resulting in an increase of engagement and following.Made continuous improvement of templates, images and other assets. Organized, uploaded, and updated produced assets to digital asset library for future use.Worked with various production teams for a multitude of marketing campaigns.