Talena Gandy Email & Phone Number

Resolved over 800 support request tickets/calls, covering 600 different sites worldwide over a 16 month period.Onboarded customers from initial inquiry & demo through total system setup & ongoing support.Spearheaded managing beverage inventory in 3 major events, including directing up to 8 staff members.Crafted documentation for both internal & external.

Boston, Massachusetts, United States

Set up new business entity from acquiring tax IDs & liability insurance to writing employee agreements. Coached founder on social media presence, business planning, human resources, & branding.Built & maintained 2 websites using SquareSpace.Moderated weekly Zoom sessions aimed towards increasing diversity in the startup ecosystem.

New England

Lead event planning from initial idea to retrospective on 30+ events, with up to $50,000 budget.Balanced safety, legal, & budgetary needs for events from 30 to 1200 attendees.Coordinated between sites, performers, vendors, & volunteers or staff to execute event plans.

Performed daily & monthly accounting tasks for self-funded software company with $3 million annual revenue. Produced 2-4 training events per year, in several countries, with 10-24 attendees each.Full cycle employee on/off-boarding; also wrote formal company policies and employee handbook.

Portland, OR

Hired as administrative student clerk & promoted to de facto legal assistant as knowledge & duties grew.Supported busiest trial attorney in the district, carrying double the caseload of their peers, as well as 2 others.Assisted in events & trials, including preparing exhibits; maintained schedules; reviewed & filed documents.

Deployed to nine national-level disaster relief operations, including dealing with the aftermath of floods, hurricanes, and wildfires. Also responded to local incidents such as mudslides and apartment fires.- Located, inspected, prepared and maintained facilities, including staff and victim shelters, relief headquarters, and storage, warehousing and.

Portland, Oregon Area

- Made and updated agreements with more than 500 potential disaster-shelter and storage sites across a seven-county area.- Created a standard procedures manual and training program for facilities volunteers.- Managed a team of six individuals who visited each site, performed a site survey with local staff, and entered information about the site into a.

Portland, Oregon Area

• Part of a first-response team called out to assist the victims of local disaster events, including house fires and landslides.
• Assessed damages, and made accommodation arrangements for affected persons where necessary.
• Assisted with necessary logistics, including provision of a stipend, for affected persons to purchase food and clothing in the immediate aftermath of the disaster.

Portland, OR

- Taught emergency preparedness and post-disaster survival classes to community and business groups, tailored to the Pacific Northwest.- Instructed elementary-school children on emergency preparedness in an age-appropriate format.- Proposed and implemented new activities to improve participation in emergency preparedness activities at community fairs.

Washington D.C. Metro Area

- Selected from over 4,800 competing applicants for a one year post with the Corporation for National and Community Service (headquartered in Washington, DC).- Coordinated with numerous volunteer organizations to teach leadership, management, and logistics skills.- Projects:- Disaster Relief in cooperation with FEMA, Polk County, Florida- Environmental.