As a Technical Support Engineer at Rockville Technologies, I provide technical assistance and troubleshooting to customers using Rockville's cloud-based solutions. I have two Google certifications in Technical Support Fundamentals and The Bits and Bytes of Computer Networking, which demonstrate my knowledge and skills in IT support and networking. I also have experience in Linux server administration and Nagios core monitoring, which I use to ensure the optimal performance and security of Rockville's systems and services. Before joining Rockville, I worked as a Customer Support Engineer at Upwork, where I supported freelancers and clients with various technical issues and queries. I graduated from Arid Agriculture University with a Bachelor's degree in Information Technology in 2022, and I also have a certification in Freelancing from Virtual University. I am passionate about helping customers solve their technical problems and achieve their goals, and I am always eager to learn new technologies and improve my skills. I am a reliable, collaborative, and customer-oriented engineer who values quality, innovation, and customer satisfaction.