•Supported senior team members with the installation and configuration of VMware ESXi and virtual machines.•Assisted in managing Active Directory, DNS, DFS, and DHCP services.•Implemented Group Policy Objects (GPOs) at the site level in compliance with PCI standards.•Provided technical support for network hardware and software, resolving over 500 user issues onsite with minimal downtime.•Performed routine maintenance tasks, including patch management, backup operations, and performance monitoring.•Secured endpoints and conducted threat analysis using SentinelOne.•Collaborated with change and incident management teams to execute system upgrades with zero service interruptions.•Monitored and administered Cisco Catalyst switches for the Islamabad site. •Troubleshooting and administration of Office 365 for users.•Maintaining site IT inventory.•IT infrastructure planning, migration, and management.

•Data centre management: racked and stacked servers and network devices, including cable management.•Installed, maintained, and monitored the CCTV camera infrastructure.•Troubleshoot and resolved internet connectivity and end-user application issues.•Installed, configured, and troubleshot IP phones (Avaya 46xx, 96xx & Polycom).•Managed mass deployment and maintenance of Windows devices.•Closed 95% of tickets within the SLA period.•Performed backup and restoration of crucial data.•Installed network printers and troubleshot related issues.•Set up projectors and audio systems for training sessions.•Assisted remote users via Zoom or TeamViewer sessions.•Solved VPN issues for roaming users.

•Provided Level 1 support to in-house users, troubleshooting software and hardware system issues.•Set up accounts for new employees and installed software on devices as needed.•Upgraded iOS and configured Cisco Catalyst switches using PuTTY, in collaboration with Level 2 engineers.•Liaised with vendors to resolve issues involving site-specific hardware, firewalls, and network devices.•Performed WLAN (Ekahau) and LAN surveys, delivering detailed survey reports to clients.•Prepared technical reports and documentation for all onsite activities.•Guided engineers on project scope and ensured they had the necessary tools for each visit.•Joined remote support calls, assisting field engineers with troubleshooting steps based on technical documentation for hardware replacement of servers and network devices.•Managed multiple tasks simultaneously and provided updates to the client via email.