Managing day-to-day activities to ensure they align with company objectives.Identifying inefficiencies and implementing improvements in processes and procedures.Overseeing relationships with clients to maintain smooth operations.

Responding and scheduling meetings Prepare customer track sheets and important records Organize calendar for Amcob Communicate via emails and send reminders to clients for various meetings, conferences and sessionsData Analysis

Assist in the recruitment and selection process by posting job vacancies, screening resumes and conducting initial phone screens to evaluate candidate qualifications and fit.Facilitate new hire onboarding by coordinating orientation sessions, and processing new employee paperwork.Maintain employee records by updating employment status, processing employee changes, and maintaining accurate and up-to-date employee files.Coordinate employee recognition programs to boost morale and… Show more Assist in the recruitment and selection process by posting job vacancies, screening resumes and conducting initial phone screens to evaluate candidate qualifications and fit.Facilitate new hire onboarding by coordinating orientation sessions, and processing new employee paperwork.Maintain employee records by updating employment status, processing employee changes, and maintaining accurate and up-to-date employee files.Coordinate employee recognition programs to boost morale and promote a positive workplace culture. Show less

Led customer relations initiatives, overseeing a team of 5 customer service representatives in providing exceptional service to over 500 clients.Develop and implement strategies to improve customer satisfaction, resulting in a 20% increase in positive customer feedback and a 15% decrease in customer complaints.Conduct regular training sessions for new and existing team members on effective communication techniques, conflict resolution, and customer engagement.Collaborate with… Show more Led customer relations initiatives, overseeing a team of 5 customer service representatives in providing exceptional service to over 500 clients.Develop and implement strategies to improve customer satisfaction, resulting in a 20% increase in positive customer feedback and a 15% decrease in customer complaints.Conduct regular training sessions for new and existing team members on effective communication techniques, conflict resolution, and customer engagement.Collaborate with cross-functional teams to identify and resolve customer issues, resulting in a 30% decrease in escalations to senior management.Streamline customer feedback collection and analysis process, resulting in a 40% increase in actionable insights for improving customer experience.Utilize customer relationship management (CRM) software to track customer interactions and provide insights for product and service improvements. Show less