Talia Bond Email & Phone Number

Uxbridge Ontario

• Analyzed and captured client business requirements including business procedures and system processes to implement software in a manner that best suited client needs.
• Defining user security and system access rights, implementing custom reports and queries, configuration of specific suites and modules such as Core HR, Leave Management, Work Scheduling.
• Provided system administrator with technical and system support of Workzoom People Management Software including developing new components and adding or updating modules and interfaces.
• Ensured Customer Success as the main point of contact for clients to ensure optimal ROI, support long-term retention and guarantee account growth.
• Facilitated client relationships through the creation and delivery of training materials, interactive sessions and development of videos.
• Defined and implemented a new client onboarding process resulting in the reduction of project timelines from 6 months to 2 weeks for all future projects.

Uxbridge, Ontario, Canada

• Work collaboratively with clients and internal teams to investigate client support cases and identify solutions for business issues within the client base
• Provided technical support to clients, ensuring all issues or critical severities were investigated, root cause analysis defined and issues resolved. Ensuring clear communication was provided to clients following an.
• Created and utilized analytics and metrics to assist with Support Case Management of resolved and unresolved cases to review backlog and ensure timely response to support issues resulting in customer satisfaction.
• Documented test cases and conducted QA testing for 100+ features on application releases identifying deviations requiring fixes and conducting regression tests to ensure no unexpected results in production.
• Liaised with clients to ensure their pain points were recognized and that appropriate product features and enhancements were scheduled with the Product Development team for future software releases.
• Developed training materials for multiple new hire employees to ensure comprehensive understanding of the support role, productivity tools and company processes.

• Enhanced my high standards and ability to multi-task in a demanding, fast-paced environment
• Advanced my team collaborative skills, ensuring our guests have a memorable experience and want to return

Whitby

• Progressed from hostess, to expeditor, to server and recognized for my performance
• My passion for personal organization facilitates managing client requests while balancing other activities of this critical customer service position

Oshawa

• Provided day-to-day support for the City’s Human Resources department
• Created and updated employee onboarding material for the Organizational Development team.
• Developed internal communications including posters, intranet administration and internal newsletters.
• Coordinated and collaborated with all members of the Human Resources team to complete assigned deliverables.
• Administered the process for successful / unsuccessful letters to job applicants.
• Maintenance of employee information on PeopleSoft HRIS.

Whitby

• Responsible for: filing books, organizing sections, and facilitating group programs for Library patrons

Whitby

• Assisted students in understanding and interpreting of English Literature: developing their essays / writing skills

Post Grad Certificate, Human Resources Management

Activities and Societies: HRPA Member

Honours Bachelor Of Arts (B.A.), English Literature

Activities and Societies: Class Facilitator, Assistant Editor, Student VolunteerClass Facilitator, Trent University 2012 to 2013 School.

High School, Honour Roll

Activities and Societies: Student Council Treasurer, Manager of School Store, Even OrganizerStudent Council Treasurer, Henry Street High.