- Built and implemented a digital success strategy based on the customer journey for 7,000+ customers, utilizing Gainsight, Matik, Salesforce, and Tableau to enhance post-sale value.- Produced tailored presentations with Matik, effectively communicating ROI and value at scale. - Expanded Matik template library by 10X, catering to diverse customer preferences, resulting in 12 FTE savings.- Achieved consistent 50%+ open rate with automated digital outreach, enhancing customer value and sentiment.- Aligned digital success initiatives with product adoption goals, boosting customer satisfaction.

-Drove customer conversion rate to 90% with engagement solutions based on data derived from Salesforce, Metabase, and HubSpot-Grew meeting transactions 500% by delivering a high-touch premium experience focused on ROI for Notarize customers-Built content and email campaigns that resulted in +75% open rates and +25% read-through rates-Designed expansion and acquisition strategies resulting in a 436% increase in 2022 customers-Founding leader of Women@Notarize ERG. Planned and executed events to create community and belonging

-Awarded top business manager for innovation and performance in Q1'20 and assisted the company in achieving $1.7 billion in revenue-Managed and provided leadership for a large team of remote employees in the Northern California region.-Participated in a high-volume recruiting strategy to hire and train over 350 individuals in 2019 -Planned, coordinated, and executed regional events for 300+ participants

-Exceeded expectations in all KPIs and weekly goals-Provided outstanding customer service by building relationships with and styling clients using proprietary software-Acted as the voice of the client and surfaced feedback to cross-functional teams

-Develop and execute website merchandise strategies to achieve sales and gross margin goals for the furniture department of the Pottery Barn brand.-Analyze data and sales for eCommerce to identify opportunities for the channel; communicated opportunities and findings to cross channel partners and implemented new strategies.-Coordinate with cross-functional teams to build and launch new seasonal and core product.-Partner with Merchants to develop and implement site navigation changes to support catalog & online merchandising initiatives.-Work closely with Internet Creative team to develop image, content, features, promos, and landing pages within website to drive product sales.-Participate in eCommerce photography and advised designers on changes from the creative team.

-Plan sales and forecast appropriate inventory levels by SKU to ensure appropriate inventory in-stock requirements.-Manage and maintain department financial forecast (OTB/rolling forecast). Take timely action to maximize sales, profitability, and inventory productivity.-Work with Merchant team in identifying strong skus to ensure proper merchandising online and in catalog.-Partner with catalog creative team to ensure key products and promotions are placed throughout the catalog.-Communicate with Ecom marketing team on key products for homepage and product pages.

Owned PO placement, tracking, and receiving for two of Pottery Barns largest textiles departmentsEnsured superior customer service by minimizing backorders and exceeding our initial fill rate of 85%Reviewed POs for accuracy to ensure proper execution of seasonal strategies