Talia Kassner Email & Phone Number

Banff, Alberta, Canada

Main Responsibilities:• Manage new hire administration, including check-ins and communication.• Support recruitment and onboarding needs.• Screen, filter, and interview candidates.• Prepare offer letters, legal documents, and other administrative tasks.• Foster retention by creating a positive work experience.• Develop and lead employee engagement programs to enhance culture.• Organize staff events, including team-building and holiday activities.• Conduct exit interviews and share insights with management.• Monitor and suggest improvements for employee satisfaction.Other Responsibilities:• Staff Accommodation Management: Oversee check-ins/outs, maintain high standards, monitor cleanliness, and communicate with tenants.• Health & Safety: Conduct walkthroughs, ensure compliance with Alberta OH&S Act, and lead quarterly Health & Safety Committee meetings.

Canmore, Alberta, Canada

Working as an Art Consultant for the original art gallery in Canmore, I had the pleasure of working with 40 Western Canadian artist that we represented. Being in this front-facing role, I was able to assist clients with their art purchases that fit within their budget and desired aesthetic. During my time as a consultant, I sold the most in one single day by selling over $40,000 in art sales. I enjoyed building connections, problem solving and providing superior customer service to my clients.

102-1040 Railway Ave Canmore Ab T1W 1P4 Canada

Ottawa, Canada Area

As a new business to the city, I was hired to help gain customer outreach and promote their brand through sampling and catering opportunities. My duties included contacting different venues, building a client lists as well as distribution of menus, business cards and samples to local businesses.• Created business pitch and promoted catering through cold calling, emailing and in-person interactions. • Organized sampling opportunities and assisted with distribution of samples in local food events.• Set up weekly meetings to report progress and gain feedback from managers. • Assisted with social media accounts and captured photos of events and upcoming promotions.

Hamilton, Waikato Nz

Responsible for lodged claims for the Kaikoura earthquake from start to finish keeping the customer informed while working with engineers and assessors to evaluate reports and communicate the outcome of the customer’s claim in a detailed and professional manner. • Contributed to achieving and maintaining a 70% increase in customer satisfaction rates which is the highest among previous events • $1.62 million paid out to customers in settlements for their property damage which enabled them to restore their land/dwelling• Contributed to the 99.3% completion rate for settled and closed claims for the Kaikoura event. • Quality controlled inbound and outbound calls to achieve a consistent 2% increase in customer satisfaction • Setting and reaching weekly targets for closing out more complex claims within the Kaikoura space• Quality assurance by way of reviewing recommendations for accepted and non-accepted claims for both land and building exposure

Waikato, New Zealand

Responsible for assisting with the processing of claims information involving the use of different information management systems while providing detailed checks that meet the obligations under the EQC Act 1993.• Implemented detailed checks while gathering customer and insurer information to progress claims efficiently• Provided conflict resolution in a professional manner toward customers for out of time claims• Engaged in workshops focused on company values, customer engagement and team building initiatives • Collectively worked in event team to reach monthly targets and company-wide goals

British Columbia, Canada

I spent this time living and working at the world renowned ski resort, Whistler Blackcomb, progressing in my sport of snowboarding and making connections with people around the world. I was involved in different roles throughout the winter season including customer service in retail and rental at Whistler Blackcomb store, Can-Ski. • Merchandised and replenished products in an attractive fashion, maintained a positive environment • Implemented and took loss prevention measures; bag checks, float logging and refund reporting• Engaged in product knowledge sessions for companies such as: Oakley, Icebreaker and Gore-Tex• Up-sold product by demonstrating and communicating quality of brand, diversity of features, and brand history• Ensured customer experience met high company standards and actively sought customer feedback

1240 Bay St. Toronto On

Strut Entertainment is a boutique firm providing the highest quality in public relations, brand partnership and event management services. Specialties include: entertainment, music and key lifestyle brands throughout corporate Canada. As a Public Relations and Promotions Intern I was responsible for assisting with a variety of projects and daily task management such as collecting data and creating content for the brands. • Drafted press releases for various music artists to promote the show in local cities and towns • Produced monthly PowerPoint reports for clients to showcase the various website reviews of their product/brand • Pitched stories directly to media through phone calls, e-mails, and media calls • Utilized social media to promote new talent and keep public informed of upcoming events/promotions • Generated itineraries to prepare clients for media days and interviews• Researched various blogs and websites from public forums to provide statistics based on customer reviews and current trendsOther duties include: • Creating social media calendars • Pitching media and drafting press releases in Constant Contact• Working with MRP to collect data for reports• Cross checking database lists and inputting media contacts

As part of the dynamic group at the heart of Red Bull’s marketing strategy, our goal is to drive product trial, gain new users and introduce existing users to new consumption occasions while building brand recognition. • Educated consumers of Red Bull products and brand image through quality one-on-one interactions• Targeted a range of demographics and provided personalized experiences to match the audience• Researched various sampling opportunities in The Greater Toronto Area to expand consumer outreach • Took management of sampling projects to inform and engage consumers while driving trial of the products• Reported inventory of product and number of cans consumed per sampling occasion • Provided new and creative approaches for sampling projects on an on-going basis

Worked as a Summer Promotional Representative at a range of beer stores in the Greater Toronto Area promoting Sapporo and Sleeman beer working on gathering statistics and increasing sales. • Provided beer samples for new customers while educating customers on product • Collected consumer feedback and tracked inventory• Engaged customer interactions and generated positive feedback on the brand• Merchandised product in attractive fashion and worked with retail staff to enhance sales

Advanced Diploma, Public Relations

The Public Relations Advanced Diploma program provided hands-on training that allowed me to developed skills in professional media.

Certificate Program, Media Foundation, Honours

In Humber's Media Foundation Certificate Program, I developed fundamental knowledge and skills in digital media, communications, writing.