Talisa Thomas Email & Phone Number

Mccormick, South Carolina, United States

Grievance Management: Receive, review, and process inmate grievances, ensuring they are documented, investigated, and addressed in accordance with facility policies and procedures.Investigation: Conduct thorough investigations into grievances, gathering information, interviewing involved parties, and analyzing evidence to determine the validity of the complaints.Resolution and Documentation: Develop and implement resolutions for grievances, provide written responses to inmates, and maintain accurate records of all grievance-related activities and outcomes.Policy Compliance: Ensure that grievance procedures comply with legal standards, facility policies, and regulatory requirements, making recommendations for policy updates or improvements as needed.Communication: Serve as a point of contact for inmates regarding the grievance process, explaining procedures, timelines, and outcomes clearly and professionally.Reporting: Prepare and present reports on grievance trends, resolutions, and recommendations to facility management, helping to identify and address systemic issues.Training and Support: Train staff on grievance procedures and best practices, and provide support and guidance to ensure consistent handling of grievances across the facility.

Manage all aspects of day-to-day operations as a small business owner and sole operator of PenWorkPro, LLC -Growth and maintenance of a referral based network of clients and prospects. -Finances: accounts payable/receivable, invoicing, budgeting. -Ongoing development and implementation of a strategic marketing plan for a small business -Creative vision for special promotions, write/design print and outdoor advertising.

Anderson, South Carolina

Inbound Call Management: Receive and handle inbound calls from realtors and homeowners interested in purchasing home warranty products.Product Information: Provide detailed information about home warranty products, including coverage options, pricing, and benefits, to assist clients in making informed decisions.Sales and Enrollment: Process sales transactions and enroll clients in home warranty plans, ensuring accurate completion of all necessary paperwork and system entries.Customer Support: Address inquiries, resolve issues, and offer solutions to enhance customer satisfaction and ensure a positive experience.Lead Management: Record and track client interactions and sales leads, following up as needed to ensure successful conversions and client engagement.Documentation: Maintain accurate and up-to-date records of all transactions, client communications, and account details.Collaboration: Work with other team members and departments to resolve complex issues and provide a cohesive customer experience.

Greenwood, South Carolina

Team Supervision: Oversee and manage a team of call center agents, providing guidance, support, and performance feedback to ensure high-quality service and adherence to company standards.Performance Monitoring: Track and evaluate agents' performance using call metrics and quality assessments, identifying areas for improvement and implementing corrective actions as needed.Training and Development: Conduct training sessions for new hires and ongoing development for current staff, ensuring they are well-versed in company procedures, product knowledge, and customer service techniques.Customer Support: Handle escalated customer inquiries and complaints, providing effective resolutions and maintaining a high level of customer satisfaction.Operational Efficiency: Monitor daily operations to ensure efficiency and compliance with company policies and procedures, making recommendations for process improvements.Reporting: Prepare and analyze performance reports, providing insights and recommendations to management to enhance team performance and service quality.Scheduling: Manage team schedules, ensuring adequate coverage and addressing any staffing issues or absences.

Greenwood, South Carolina

Atlantic City, Nj

Guest Check-In and Check-Out: Efficiently handle guest check-ins and check-outs, ensuring a smooth and welcoming experience.Reservations Management: Process reservations, confirm bookings, and address any special requests or changes to ensure guest satisfaction.Customer Service: Provide exceptional customer service by addressing guest inquiries, resolving issues, and offering information about hotel amenities and local attractions.Operational Support: Assist with the setup and organization of front desk operations, including managing guest accounts, processing payments, and handling room assignments.Communication: Collaborate with other hotel departments to coordinate guest needs and ensure seamless service delivery.Security and Compliance: Follow established protocols for guest safety and security, including verifying guest identification and handling confidential information.Administrative Tasks: Maintain accurate records, update reservation systems, and perform general clerical duties as needed.

Astoria, New York

Executive Support: Manage the CEO’s calendar, schedule meetings, and arrange travel and accommodations.Communication: Handle phone calls, emails, and correspondence on behalf of the CEO, prioritizing and redirecting as necessary.Documentation: Prepare and proofread reports, presentations, and other documents, ensuring accuracy and professionalism.Meeting Coordination: Organize and coordinate meetings, including preparing agendas, taking minutes, and following up on action items.Office Management: Oversee daily office operations, maintain filing systems, and manage office supplies and equipment.Client and Vendor Interaction: Serve as a point of contact for clients and vendors, handling inquiries and ensuring effective communication.Project Assistance: Assist with special projects and initiatives as directed by the CEO, including research and data analysis.

Long Island City, Queens Ny

Booking and Scheduling: Handle incoming reservation requests via phone, email, or online, ensuring accurate booking details and schedule management.Customer Service: Provide exceptional customer service by addressing client inquiries, resolving issues, and offering recommendations for services.Confirmation and Communication: Confirm reservations with clients, send booking confirmations, and communicate any changes or special instructions to the chauffeurs.Record Keeping: Maintain and update reservation records, track vehicle availability, and manage billing information.Coordination: Coordinate with drivers and other staff to ensure timely and efficient service delivery, and address any logistical issues that arise.Problem Resolution: Handle cancellations, modifications, and special requests, and resolve any customer complaints or service discrepancies.Administrative Tasks: Perform general administrative duties such as filing, data entry, and report generation as needed.

Associate Of Arts And Sciences - Aas, Criminal Justice/Law Enforcement Administration

Deans List 2021-2022

Associate Of Science (A.S.), Business Administration And Management, General