This international chain has hotels in 10 different countries across Europe, Africa and North America.• Acted as first point of contact for all inquiries in person, over the phone and via email in particular for English speaking guests• Answered, screened and forwarded incoming calls• Booked reservations for guests including scheduling and arranging special needs • Build good relationships with guests to increase likelihood of return

G-Star Raw is a Dutch fashion brand that focuses on urban denim fashion with over 6500 selling points worldwide.• Greeted customers in a timely fashion while quickly determining their needs• Recommended merchandise to customers based on their needs and preferences• Responded to customer questions and requests in a prompt and efficient manner• Contacted other store locations to determine merchandise availability• Prioritized helping customers over completing other routine tasks in the store• Built relationships with customers to increase likelihood of repeat business

This non-profit humanitarian organisation defends the rights of children across 190 countries and territories.• Assisted product and channel manager in everyday duties• Responsible for the contact with and assisted activists and volunteers• Researched and developed an improved model of the social online platform of Unicef• Evaluated the effectiveness of the online platform and applied in improved model • Maintained an overview of tasks and deadlines in excel document• Supported marketing by creating and posting social media posts for several platforms

This online magazine tells roughly 400.000 readers per month all they need to know about Cape Town.• Wrote articles, interviews and street reports for the online magazine within strict deadlines on relevant subject for the target group• Implemented SEO to increase the usability and traffic of the website • Scheduled and coordinated weekly staff meetings• Maintaining an overview of tasks and deadlines in excel document• Prepared and presented PPT presentation showing developing and effectiveness of use social media channels• Managed agenda of tasks and deadlines

• Filed date• Digitalized paper files• Answered, screened and forwarded incoming calls• Assisted office manager in everyday duties