Talley Brown Email & Phone Number

Atlanta, Georgia, United States

Under the direction of the Community Manager, complete lease packet, calculate rent, and prepare all documents for resident recertification process. Maintain resident and property files and waiting lists. Managing accurate reporting as required per various agency and program requirements. Auditing and preparing the property for LIHTC, MOR, and other reviews. Ensuring compliance with EIV requirements. Assisting with resident issues and conflict resolution. Creating proper documentation to address evictions and lease violations.

Preparing and managing budgets. Reporting directly to the Division Vice President and acting in their absence. Maintained supervision of day-to-day operations while having full knowledge and oversight responsibility of the properties and budgets within the geographic region. Developing effective vacancy objectives and property management plans in conjunction with Resident Managers. Versed in implementing company policies and procedures in collaboration with other Regional Managers, Resident Managers, and company Presidents in order to maintain the organization.

Provide management and leadership to property staff, including hiring and performance management. Conduct periodic staff performance evaluations. Develop improvement strategies for the performance of. Provide assistance in the development of best practice, workplace standards and the relevant group policies and procedures. Conduct regular property inspections to ensure that staff and service providers are adhering to performance standards. Make necessary adjustments. Provide management and leadership to property and administrative personnel, including hiring and performance management. Responsible for the financial management of the property, working with Senior Management, property accountant and property team too. Contribute to the ongoing improvement of policies

Processing move ins/move outs, evictions, terminate leases, presenting daily/weekly/monthly reports including updates on administrative items, financial situation and condition of the property to ownership group, design and implement effective marketing initiatives for existing and potential residents. Attracting new tenants through advertising, property viewings, and encouraging referrals. Interviewing tenants and running credit checks. Setting rental rates, negotiating and enforcing lease agreements. Addressing tenant complaints and inspecting vacated units. Contracting and supervising repairs and maintenance work. Collecting rent, dealing with late payments, and handling operating expenses. Maintaining records of income, expenses, signed leases, complaints, maintenance, etc. Preparing reports on the financial performance of properties. Terminating leases and initiating eviction proceedings.

Drive sales and generate interest in the community by providing professional tours of luxury apartment homes, amenities, and the surrounding area. Nurture lasting relationships with tenants, improving renewal rates for existing leases. Matched potential residents with available properties based on wants/needs and budget. Matched potential residents with available properties based on wants/needs and budget. Handled 30+ incoming calls per day, qualifying prospective residents, determining their needs, and securing lease agreements. Processed applications quickly and efficiently, leading to more successful rentals. Collected, accurately documented, and deposited rent payments, security deposits, and other fees.