Operating Managet

I worked with clients for event planning, coordination, and pricing. I was in charge of business operations (with ownership) from book-keeping with internal programs from quick books, and chef tec to document creation.Impacting company productivity and contracts as well as essential growth and relations in the community. Implementing marketing with all available outlets from social media to press.Highlights Catering Manager Event planning from menu development to event rental selections and decor Increased business over 50% in 2-year period  Maintained and developed lasting relationships with clients and vendors Money management, banking deposits, and monthly business journals in Excel  QuickBooks financial management for invoices Ordered with vendors and maintained inventory  Maintained all system of operations  Worked closely with kitchen manager for accurate food quality and control Worked closely with catering staff to maintain integrity and client vision for the event

I have been in the Hospitality and Food Industry for a portion of my working career. I have managed, served, and worked in the BOH as well. I am customer service oriented and strive for excellence in guest communication and service. A team player and well versed on all the points of service to ensure guest satisfaction. I have a love of food and beverage and the Service Industry. I am also a Counter Culture trained Barista. I have Banquet and Hotel service experience serving breakfast to elaborate large events. Experience as well in Catering events and preparing orders. Creating and establishing guest relations is extremely important after all the guest is the driving core of the business. Having a strong cohesive team is also very important. I embrace all sustainable practices and uphold the ideas of the local, organic, and fresh aspects of the local Durham Restaurants. I am a "foodie" so to speak!I serve awesome food in a upscale restaurant with an awesome team!Highlights Manager  Event Planner for the private space  Labor objectives implemented Server Expediter Ordered with vendors and maintained inventory  Maintained all system of operations  Worked closely with General Management, chefs, and owner for accurate food quality and control Trained staff members

As a manager I embraced and implemented a training program, leadership, and guided staff to ensure that guest expectations were unsurpassed. I am well versed on all processes involved as well as other extensive operations knowledge which I put in action with ownership. I strive for excellence in customer service exceeding guest expectations, as well as providing quality consistent products to our patrons. I embrace sustainable practices in operations and local, organic, and fresh food quality. I have a love of food as well as my patrons. Providing employees with the tools needed to succeed,quality products, and transparency with ownership is essential. As well as expanding the business with marketing and advertising. I have impeccable work ethic and integrity.Highlights General Manager  Provided service, cleanliness, and quality control Labor objectives implemented Weekly profit-and-loss completion  Maintained staff scheduling Implemented training programs  Money management, banking deposits, and monthly business journals in Excel Ordered with all vendors and  Maintained all system of operations  Worked closely with pastry chef and owner  Developed key staff members

I am enthusiastic individual and bring a training, leadership, and hospitality background that is unsurpassed.I am well versed on all processes involved as well as other extensive operations knowledge.My customer service resume outlines all my tasks and experiences I strive for excellence in customer service exceeding guest expectations, as well as providing quality consistent products to our patrons. I embrace sustainable practices in operations and local, organic, and fresh food quality. I have a love of food as well as my patrons.  General Manager  Provided service, cleanliness, and quality control Labor objectives implemented Weekly profit-and-loss completion  Maintained staff scheduling Implemented and helped complete training program for front of the house employees Developed key staff members Money management, banking deposits, and monthly business journals in Excel  ChefTec usage for recipes and invoices  QuickBooks financial management for invoices Ordered with all vendors and maintained inventory  Maintained all system of operations  Worked closely with pastry chef and kitchen manager for accurate food quality and control

Owner/designer/project manager I remodeled residences in the Chapel Hill area, TAG Construction, my conceptualized company. With in the company structure I was in charge of all the administrative duties from sales, contracts, estimates, and bookkeeping. I am adept in various computer programs. I was the Design Architect on all the projects we designed built and completed. This also initialed making all interior selections with the clients working with them to bring their vision to reality. I also coordinated all sales and pricing with the clients and relevant vendors and suppliers.Customer service, communication, accuracy, and integrity all key components in business. I have proven sales ability in obtaining the contract as well as the design knowledge and creativity to close the deal. I completed nine projects and will supply references upon request.Highlights  Worked with clients on not only design but job scope and contracts Maintained and created all documents Conceptualized and created all working drawings and exterior-interior details for all homes Secured permitting with various municipalities Project management Coordinated planning with engineers Priced and budgeted materials Increased the creative output and efficiency of the entire company. Created approximately $800,000.00 revenue for company

In my years of experience in design and building, I have developed the skills to coordinate and troubleshoot all aspects of construction, from the drafting table to the field. In addition to being an excellent designer I have full knowledge of building materials, products, and custom mill work.I have performed many administrative duties with-in the office, from delegation of calls, coordinating with clients, document and contract creation, data entry to project management. I also permitted with the municipalities involved as well as oversaw with the civil engineer the permitting of the water management plans required in our municipality. Placing the homes accurately on the lots for the permitting process I am especially adept at communicating with all relevant parties to ensure that the task at hand is completed efficiently and promptly. I have worked with custom builders and clients with specifications and selections. I have coordinated with all suppliers, vendors and subcontractors creating accurate estimates and bid proposals. I helped coordinate the marketing materials for the real estate associates listing the the neighborhoods we were building, this included supplying the artwork for the ads as well as helping to create the ads for the Chapel Hill Real Estate Section, of “The Chapel Hill News”. I also helped in the creation of the web-site associated with my previous employer. I have the initiative to meet and exceed clients and employers expectations.Designed layouts of residential homes  Coordinated structural engineering  Specifications of building components: plumbing, electrical, etc.  Neighborhood development  Coordinated with Civil Engineers  Coordinated with suppliers, vendors, and sub contractors  North Carolina residential code coordinator  Project management and estimation: 30 Homes Annually