With a focus on Christian values and principles, we offer a supportive and nurturing environment for our clients to explore their potential and overcome obstacles. Our mission is to empower individuals to live their best lives and fulfill their God-given purpose.

• Supervise staff to ensure proper flow of day-to-day tasks and ensuring policies and procedures are being followed. • Communicate with various state and government agencies, including CSBs, to ensure continuity of care for clients with severe mental health disabilities and addictions.• Initiate counseling sessions with clients.• Perform audits of EMRs.• Conduct interviews, hire, and terminate as needed.• Use recruiting services such as Indeed, Zip Recruiter, and internal software.• Performed tasks for accounts receivable/payable. • Approve timestamps for payroll processing through use of iSolve. • Conduct team meetings, training's, and orientations. • Market program to achieve full capacity of the facility. • Ensure accuracy of ICD-10 codes for billing services for program and pharmacy. • Work collaboratively with the clients and other treatment team members (internal and external) to help support clients in their treatment and recovery by assisting nurse with collecting urine samples to test for drugs and alcohol and collect blood samples to check toxicity levels to medications. • Ensure all paperwork and documents are filed accordingly in clients EHR and paper records. • Complete release of information forms for all current and future partners involved in care/treatment. • Conduct 1:1 and group therapeutic discussions to aid the clients in successful rehabilitation and coping skills. • Intervene in crisis situations, utilizing on-call clinical staff or additional supervisory support when appropriate. • Provides verbal change of shift report to oncoming staff that includes new admissions, discharges, medication issues, and other relevant information to ensure continuity of care. • Maintains daily written documentation of each client’s activities, attitude, behavior and progress in Shift Log and individual chart, if needed; and consistently reads log. • Use email communications as needed. • Verify insurance for billing purposes.

• Market the company to achieve full capacity of the home. • Speak on the company’s behalf during meetings with potential clients and provide assessments to the company of individuals that meet the program requirements. • Supervise DSP staff and handle scheduling for the home. • Enter all encounters with patients in QuickMar Care Suite. • Update personal, billing, and medical information as needed. • Take residents to appointments including telepathy. • Hold monthly meetings with staff to follow up on policies and procedures as well as making sure all rules are followed. • Help residents with ID/IDD with ADLs. • Provide scheduling for residents’ outings. • Prepare and cook meals according to nutrition plan. • Assist with bathing. • Provide med pass.

• Provide basic nursing services to residents with a variety of health and mental issues such as ID/IDD. • Assisted with ADL's. • Evaluate mental health needs. • Cooked meals. • House cleaning. • Transported to and from various appointments and other outings.

• Ensure maximum effectiveness in call monitoring and coaching. • Transfer to appropriate departments if needed.• Provide tech support for troubleshooting various devices and programs.• Use of proper inbound call flow with problem resolution. • Provide customer support regarding billing questions and payments and upgrades to various accounts.

• Ensure that protocols were being followed for proper call flow. • B2B sales. • Accept payments from customers and up-sell. • Answer any account related questions. • Sales and Cold calling. • Use proper policy for account verification.