Tamara Beebe Email & Phone Number

Santa Clara, Ca, Us

Driving an integral part in ServiceNow’s success, working closely with Development, Infrastructure, and Customer Support to manage known errors, mitigate impact, and drive remediation for our customers • Driving root cause investigations for the high impact/high visibility escalated issues• Collaborate with the cross functional teams to achieve the best resolution for our customers• Ensure the prioritization, planning, and execution of problems to achieve the best results for the company and our customers • Develop and implement evidence-driven quality and process improvement initiatives across the organization • Contribute to the design of the Problem Management process, data modeling and reporting• Leading by example to cultivate and maintain a culture built on teamwork and collaboration

Bellevue, Wa, Us

• Promoted from Manager to Senior Manager in October 2020.• Managed teams in stabilizing an inventory management system which serializes store inventory and delivers 98.7% inventory accuracy across a fleet of over 7,500 stores for 55M customers with a $30M operational budget. • Managed a staff of over 250 team members on and offshore with multiple vendors to deliver support of the flow of materials through the inventory and asset life cycle: tracking inventory location and movement of all phone and accessory inventory. SAP and Oracle systems.• Created a Cybersecurity Team to rectify security findings and address proactive scan findings to ensure application/development standards are met.• Led Development and Product teams across Supply Chain platforms, billing, and financial platforms to ensure on time, successful deployments with zero defects. Using SAFe, Agile and Waterfall development processes• Oversaw 32 application platforms across Supply Chain while providing 24X7 support. • Consistently reviewed contractual obligations of the Third-party vendors service bureau through Service Level Agreements, monitoring for accountability including:o Budget Management of Operations and over $25M plus Project Initiativeso Drove, defined, and implemented Procedure Improvement processes with the team.o Coached direct reports to develop career goals and yearly objectives for staff.o Managed multiple contracting company resources all over the world.• Provided SME Knowledge and Support for Enterprise Project Initiatives.• Managed development, deployment and operations of government contracts and resources to uphold security protocols.

Overland Park, Kansas, Us

Production Support Supervisor for Multiple platforms including social media, Billing and Rating, Training and SettlementsApplications to ensure the stability of the platforms. • Worked with Third party vendors as well as Sprint IT, Internal Business Teams and the Care organizations to manage multiple Production defects, provide SME Consultation on Project Implementations along with Release Support with main responsibilities of 24x7 troubleshooting and resolving production platform issues.• Managed and provided 24 x 7 Support for assigned applications.• Provided SME Knowledge and Support for Project Work.• Manage the contractual obligations of the Third-party vendors service bureau through Service Level Agreements, monitoring for accountability.• Managed the implementation of fixes to the production environment through weekly maintenance windows, as well as major releases and monthly code builds.• Provided cycle 0 testing support for production changes which impact or indirectly affect Responsible Applications, as well as work with internal and external organizations to schedule those maintenance activities to minimize the down time of the real time production system.• Worked with multiple teams on process changes and procedural enhancements to ensure the stability of the production environment as well as for holding accountability.• Drove, defined, and implemented Procedure Improvement processes.• Experienced in decommissioning 30+ internal applications, accompanied by 5 vendors which resulted in a yearly savings of $7M.

Overland Park, Kansas, Us

Facilitated meeting with business, IT middleware, application development, customer facing development clients to drive out business requirements which facilitated design/coding, unit, system Integration test verification and eventually deployed hundreds of tangible solutions to production to meet external business client’s needs.• Managed vendor relations with Convergys Corporation, billing outsourced vendor.• Led team in 50K+ hours of Billing development to support billing conversions.• Lead SME for all Billing conversions.• Provided on-site support at Third party vendor conversions.• Proven management and execution of technical projects working in a cross-functional environment.

Global, Us

Managed the Development and Production Support Teams for multiple Client Accounts, including John Hancock.