Tamara Boyd Email & Phone Number

Bracey, Virginia, United States

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Chapel Hill, North Carolina, United States

Responsible for all aspects of insurance follow-up and collections including interfacing with internal and external departments to resolve discrepancies through charge corrections, payment corrections, write-offs, refunds or other methods. Reconcile accounts, research and resolve a variety of issues relating to posting of payments and charges, insurance denials, secondary billing issues, sequencing of charges, and non-payment of claims.

Chapel Hill, North Carolina

• Posted payments and denials to claims filed directly to a patient’s account• Processed requested adjustments and refunds and follow up from work files • Researched and resolved any missing or unidentified checks• Interacted with insurance carriers in all aspects of claim resolution

Durham, North Carolina, United States

• Initiate and develop relationships with customers in order to gather and process information or resolve issues in order to receive accurate reimbursement and optimize internal and external customer satisfaction• Make sure that claims are received, processed, and paid via telephone, internet, or fax and obtain supporting documentation regarding insurance follow-up efforts• Accurately documents patient accounts in Epic, of all actions taken• Understands and interprets insurance EOB’s, knowing when and how to ensure that maximum payment has been received• Identify contractual adjustments and post a write-off when necessary

Emporia, Virginia, United States

• Contacted patients regarding overdue bills and accounts• Checked in/checked out patients, collected copays, and scheduled follow up appointment if needed• Researched, corrected, and re-submitted rejected and denied claims• Resolved billing issues by discussing contract with third-party payer; explaining insurance contract with patient; negotiating settlement• Entered patient demographic and insurance information into the medical claim software

South Hill, Va

• Posted all patient charges daily• Scheduled x-rays, high risk OB appointments, and follow-up appointments• Verified insurance eligibility on a monthly basis for OB patients • Obtained pre-authorizations and referrals for maternity patients• Entered no-show charges into PM system on a weekly basis

Oxford, Nc

• Posted insurance and self-pay payments using appropriate codes and with a high degree of accuracy • Researched and resolved any missing or unidentified cash, checks, or credit cards• Reconciled spreadsheets on a daily basis and balanced at month end • Balanced cash and checks in cash drawer at end of shift and prepared deposit slips for the bank • Printed and reviewed credit balance report daily and corrected any credits that had occurred on a patient's account

Charlotte, North Carolina

• Managed Non-Sufficient Funds checks and credit card payments • Acted as an administrator and gave new and old employees access to necessary insurance websites in order to perform their job• Collected, sorted, batched, alphabetized, coded, and/or placed in numerical order various documents to be filed, stored, or processed as well as sorted and distributed mail • Generated and mailed both patient and insurance refund checks • Posted insurance and self pay payments on patient accounts