Tamara Derius Email & Phone Number

New York, New York

• Coordinate enrollment process for new and renewing client across all lines of business.• Monitor core system functions during client implementations.• Perform internal and vendor quality assurance audits.• Collaborate with various business partners and vendors as a subject matter expert.• Track all client implementation to ensure the delivery of an accurate daily report for management.• Manage team mailboxes to follow up and resolve inquiries.• Receive, review and process access requests related to the web portal for claims reporting and banking.• Process payment requests for providers to receive paper checks or virtual card payments.• Provide expert advice for management, contributing to informed decision-making and strategic planning.• Nurture strong working relationships with business partners and clients, ensuring their needs are met.• Mentor junior staff, fostering professional development while enhancing overall team performance.• Investigate system issues and implement resolutions to reduce downtime.• Identify and resolve problems through root cause analysis and research.• Recommend process improvements to fix constraints and challenges.• Validate results and perform quality assurance to assess accuracy of data.

New York, New York, United States

• Managed and resolved all Medicare related issues received through the department mailbox.• Monitored medical and dental activities to track the progression of new andrenewing employer business to execute a flawless onboarding experience.• Assisted with downstream challenges, making adjustments to ensure error-free installations for clients.• Evaluated the team's day to day group audits to reduce redundancy and provide in-house support.• Enhanced customer satisfaction by providing efficient and accurate installation services.• Trained new team members on proper installation processes and techniques.• Coordinated with other specialists to troubleshoot complex issues during installations.• Maintained detailed records of completed projects, facilitating accurate reporting.• Provided exceptional customer service through clear communication and timely responses.• Consistently met or exceeded project deadlines while maintaining high-quality workmanship standards.• Assisted in the development of standardized procedures for implementation tasks, increasing efficiency.• Successfully managed multiple simultaneous projects through effective task prioritization.

East Hills, New York

• Provide optimal enrollment service and support with immediate response to internal and external inquiries stemming from a shared mailbox. • Extensively research issues to help resolve client matters in a timely fashion.• Timely processing of large group enrollments and renewals routed from Underwriting.• Perform billing reconciliations to help identify and correct billing errors.• Process monthly termination reports due to non-payment of premium.• Generate group inventory reports and weekly operation metric reports for use by Senior Management.• Monitor open enrollment activities to inform Senior Management of progress, obstacles and anticipated completion dates.• Attend meetings to discuss vendor issues and innovate solutions.• Responsible for training new staff on the enrollment policies and procedures.• Identify process improvements within the department to enhance operational efficiency and productivity.

Elmhurst, New York

• Collected, sorted and filed medical records as needed.• Provided immediate access to critical patient medical information upon request of physicians.• Documented and updated patient demographic records to maintain accurate charts.• Labeled patient charts by their medical record number to facilitate the office’s transition from paper to electronic records.• Responsible for maintenance of office equipment.• Performs related clerical duties, as required.

Flushing, New York

• Processed credit and cash transactions on all purchased merchandise.• Supported store operations by promoting loss prevention awareness.• As front end leader, responsible for the maintenance and reporting of daily metrics including email capture and replacement plan warranty numbers.• Created a floor plan of the store inventory to assist management with oversight and planning.• Coached and trained new associates.