Tamara Derius Email & Phone Number

New York, New York

• Coordinate enrollment process for new and renewing client across all lines of business.
• Monitor core system functions during client implementations.
• Perform internal and vendor quality assurance audits.
• Collaborate with various business partners and vendors as a subject matter expert.
• Track all client implementation to ensure the delivery of an accurate daily report for management.
• Manage team mailboxes to follow up and resolve inquiries.

New York, New York, United States

• Managed and resolved all Medicare related issues received through the department mailbox.
• Monitored medical and dental activities to track the progression of new andrenewing employer business to execute a flawless onboarding experience.
• Assisted with downstream challenges, making adjustments to ensure error-free installations for clients.
• Evaluated the team's day to day group audits to reduce redundancy and provide in-house support.
• Enhanced customer satisfaction by providing efficient and accurate installation services.
• Trained new team members on proper installation processes and techniques.

East Hills, New York

• Provide optimal enrollment service and support with immediate response to internal and external inquiries stemming from a shared mailbox.
• Extensively research issues to help resolve client matters in a timely fashion.
• Timely processing of large group enrollments and renewals routed from Underwriting.
• Perform billing reconciliations to help identify and correct billing errors.
• Process monthly termination reports due to non-payment of premium.
• Generate group inventory reports and weekly operation metric reports for use by Senior Management.

Elmhurst, New York

• Collected, sorted and filed medical records as needed.
• Provided immediate access to critical patient medical information upon request of physicians.
• Documented and updated patient demographic records to maintain accurate charts.
• Labeled patient charts by their medical record number to facilitate the office’s transition from paper to electronic records.
• Responsible for maintenance of office equipment.
• Performs related clerical duties, as required.

Flushing, New York

• Processed credit and cash transactions on all purchased merchandise.
• Supported store operations by promoting loss prevention awareness.
• As front end leader, responsible for the maintenance and reporting of daily metrics including email capture and replacement plan warranty numbers.
• Created a floor plan of the store inventory to assist management with oversight and planning.
• Coached and trained new associates.