• Coached and developed a team of 25 representatives to consistently meet and exceed monthly sales objectives.• Business specialist responsible for managing high revenue corporate accounts to ensure client satisfaction and maintain long-lasting business relationships.• Analyzed account data to customize the interaction based on their customer profile.• Resolved customer issues and escalations while maintaining a positive and professional attitude to ensure customer retention and increase the rate of win-back customers.• Assisted customers in selecting the best coverage for their vehicles.• Closed 5-8 deals per day.

• Received and created spreadsheets for all weekly orders, packing slips and BOL’s. Research, route,• Selected and organized TL/LTL carriers for all international and domestic shipments. • Negotiated costs and schedule containers to ship and deliver from international origin port to the facility. • Handled all loss/damaged claims for containers. Managed employees, time sheets and schedules.