Provides administration support to Escrow officers and those involved in properly opening, closing and maintaining real estate and escrow transactions. Tasks involving money transfers, preparing documentation, closing transactions, advising and handling customers and funds.

Managed in person and telephone guest inquires; customer service requests and appointments. Excelled within a demanding environment, successfully balancing client service, staff needs, and utilizing technical skills.

Worked closely with upper management to engage and train the team including input on performance ratings, counseling and performance improvement. Trained and developed new hire, setting expectations and feedback. Provided support and followed procedures related to retail systems, inventory management, collateral and back office support.