A SAAS Company,, I was a Process analyst to Evaluate Paper forms and identify work flow needs while developing electronic versions. Working with Clients to maximize productivity and output, to fulfill client need

Running day to day operations for a 800 seat high-end establishment. Responsible for crisis management, customer relations, and employee management. Building relationships with clientele and maximizing said relationships. Out of the box/ Thinking on your feet was a daily requirement of the position.

Team Lead and Process analyst for a SAAS Company, I Evaluate Paper forms and identify work flow needs while developing electronic versions. Working with Clients to maximize productivity and output, to fulfill client need.

9Logic was an IT Solutions provider in Hybrid Cloud solutions, IT Projects, App Development and Staff Augmentation. In a diverse role, I was able to develop a variety of skill sets that included; Business Development Opportunities, risk analysis, training remote (India) and local team members, client project IT solution SOW's and Kick-off meeting, marketing, and strategic partner management.Responsibilities Included:* Sales Management and Development* Training emerging project managers * Identifying Client needs and SOW creation* Identifying Captain Blimey App product direction and core needs * Acting General Manager when CEO was abroad.* Worked with enterprise company’s innovation departments to identify first mover advantage regarding IT services, AR/VR solutions, and cloud technology. * Manage Microsoft and Amazon staff augmentation accounts* Built strategic partnerships * Business need analysis (Cloud - AR/VR - IT Solutions)

YP is the leader in Digital Advertising. My role, to create new revenue streams by reaching out to new businesses prospect, identify business need and present a digital marketing solution that would provide growth for the client. • Achieved yearly percent to goal: 234%. • Generated leads through cold calls, networking, references• Built marketing plans to client business needs• Worked with implementation team to create marketing solution• Utilized Salesforce CRM• Established strong territory referral relationships• Trained new and established team members• Worked with Owners, CEOs, CMOs, and Marketing Managers

Forms On Fire, a SaaS company, enables the transition from paper process to mobile form process, allowing any company to fully utilize their mobile teams and remove paper process errors and redundancies.• Responsible for initial client contact and communication regarding mobile form application, services and marketing• Primary sales consultant for initial customer contact• Perform customer needs analysis to identify buyers motive• Collaborated with colleagues to exchange selling strategies and marketing information• Taught potential clients about products through virtual technology• Acted as customer liaison between sales management and personal accounts.• Account acquisition followed a 30-day sales cycle with contract revenue ranging from $200 and $25,000• F/U with leads via phone to create appointments for business needs analysis, created estimates and assigned projects to development team. Conversion Rate greater than 25%

Port of Seattle | Seattle, WA Business Development – Aviation Properties Intern | 2013 – PresentProviding collaborative support for SharePoint integration and department specific database process analysis for an organization with over 1,700 employees.• Substantially increased efficiency by developing and implementing an optimized standard process for the Properties and Lease Administration Departments• Reduced system-wide data entry errors through improved processes and workflow strategies• Collaborates with project team and clients, determining scope and timelines to strategically plan the development process, delivering exemplary solutions for both internal and external customers• Continuously analyzes development processes, identifying areas of improvement, and implements protocol changes to positively impact productivity and output qualitySpecial Projects & Event Management• Site Review Project to manage short term property use of Airports and Airlines.• Planned Women’s Initiative Group event, managed budget, implementation and secured the participation of several large companies Received a nomination for the Port’s “Charles Blood Champion of Diversity”

As a member of a management team of six, responsible for a staff of 120 team members, responsibilities included team member training and development, scheduling, and work assignments for daily operations. Collaborated in identifying, creating and implementing a training curriculum to improve overall team performance. This improved performance, as measured by customer satisfaction surveys, across the Darden family, from a yearly average of 56% to 67% and moved our restaurant from 23rd, in our brand (out of 25), to 1st company wide. Darden is the largest restaurant corporation in North America.Helped with overall implementation of new POS system and trained staff member on new process. responsible for IT support interactions.During the 2008 recession, I worked with the management team to drop resource cost percentage from 25% to 14% during slow periods. This was done by identifying extraneous personal based on operational needs and creating buy-in by recognizing high performers and allowing the flexibility those individuals needed in daily life. Daily operations and responsibilities also included: •Monitoring for compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities;•Monitoring food preparation methods, portion sizes, and garnishing and presentation of food to promote an optimal customer experience; •Resolved complaints regarding food quality, service, or accommodation; •Monitored budgets and payroll records, and reviewed financial transactions to ensure that expenditures were authorized and budgeted. Responsible for oversight of all financial reconciliation;