- Prepare and review test data and test matrices for system changes. Develop test matrices to accurately reflect changes and details expected outcome. Execute test cases and evaluate test results for errors.- Report problems through appropriate channels and suggests corrections for a successful implementation. - Utilize internal and external software necessary to support testing and development of skills.- Research and document system problems and assists in their resolution. Review and complete various daily reports to ensure system is performing as expected. - Prepare written reports and analysis, including recommendations pertaining to system functionality. Utilize internal and external applications for technical research of system issues.- Functions as a liaison between the production operations areas, other area testers and Information Systems to facilitate communications. In addition, assist customers and testers with issues that arise both in production and during testing.

• Evaluated existing procedures and processes to make recommendations for improvement.• Monitored reports to assess the impact of performance on key measures.• Provided reports and/or analyses of internal performance metrics for various projects as well as for individual performance against those metrics.•Assisted in the implementation and maintenance of systems or processes to include testing. May manage and relay the purpose, scope, and status of each implementation to management.• Developed and maintained written procedures within departmental and organizational standards.• Conducted workflow and process audits of staff and reference materials as needed

• Functioned as Team Leader/senior-level Enrollment Analyst.• Provided leadership/guidance/direction/training to staff.• Distributed work assignments• Acted as a resource for staff regarding any escalating issues.• Provided excellent customer service to providers and internal customers• Collaborated with management about inventory, operational functions, and performance • Conducted quality audits on applications