Tamara Molano Email & Phone Number

Carson, California, United States

Glendale, California, United States

Verified accuracy of customer contracts, and entered orders into SalesforcePerformed detailed quality checks for limited-inventory, high-revenue and special accountsReported trends to upper-level management and developed plans to avoid claims, and improve processes and performanceProvided data required to produce feedback and performance reports for employees’ monthly reviews Completed special projects as assigned to analyze and research problem accounts

Perform Customer Service function as a liaison between customers and their AT&T Sales Representatives and Sales Managers Analyze contracts and sold items to verify customer's advertising needs were met and all business rules followed. Notify Sales of new issues; advise and assist on proper method of correction. Responsible to stop process on any contract or sold item with an issue over seven days old; must seek solutions prior to stopping work on any project. Responsible to handle incoming and outgoing collateral, and verify that issue resolutions are suitable. Assist Query team members with heavy call and email volumes, corresponding with local Sales Representatives, Managers and Regional Sales Managers. Answer questions from employees, Sales Reps and Sales Managers. Compile reports on incoming and outgoing work, verify inventory.

Food service and preparation. Enthusiastic interactions with park guests. Maintained the integrity of "Disney Magic" at all times. Kept a current daily knowledge of park attractions and show times. Provided accurate directions to all attractions and guest services.