Tamara Moore Email & Phone Number

Timely and effective coordination and execution of patient schedulingManage patient intake process including clinical and financial data while adhering to HIPAAPopulates front end billing process ensuring accuracy of data for smooth downstream flowCoordinates all aspects of benefit verification with billing departmentAssists with transportation if qualified under company patient transportation policyTracks patient schedule changes and no shows with communication flow to management, referral source and transport carriersMaintains adequate inventory of office forms and supplies, manages package pickups and deliveries while ensuring daily office quality upkeep

Promoted from Office Manager to Training Specialist in 2016Created and implemented core training curriculum for all new staff membersProvided one-on-one training, coaching and support to 50+ staffIndependently ran and delivered training in a variety of forums including webinar, phone, live-chat and in-person trainingMonitored skill development and customer service techniques for employees including regularly scheduled check-ins

Due to her strong work ethic, a solid reputation was built which lead to her promotion to Training SpecialistImplemented administrative programs that eliminated redundancy, streamlined processes and improved daily operationsLiaised between senior management, employees and clientsOrganized proper lines of communication during critical issue resolution situationsOversaw full spectrum of office management including HR file ownership, inventory and schedulingAssisted in interviewing, hiring, training and evaluating potential new employees

Drafted and edited customer proposalsCoordinated customer estimates and service ordersResponsible for all invoicingMaintained all company supply inventories