Tamara Morris Email & Phone Number

Houston, Texas

• Responsible for the creation of client output files (Data & Image) and making sure output is exported to the transmission system according to specified deadlines. • Corrects and resolves issues related to file content and recreates files as needed.• Assists with testing efforts related to lockbox projects and system upgrades.• Creates and maintains image and data creation jobs. • Works with other departments such as File Development, App-Support and OA’s for new custom setups. • Monitors system outages, contacting, and working with necessary resources for system restoration

Houston, Texas

Identity Access Administrator• Perform security administration on Privileged & Emergency ID's residing on various platforms (Mainframe, UNIX, ARS, AS400)• Administer remote access to assist and resolve users' access issues.• Assist users via Live Chat support.• Action and resolve EURC requests and Peregrine tickets.Closing Remittance Specialist Team Lead• Supervised, cross-trained and coached entry level employees and a midsized team.• Monitored work flow and ensured the quality, timeliness, and accuracy of product delivery.• Worked flexible extended hours.• Applied troubleshooting theories and concepts to interpret data and draw conclusions.Senior Remittance Specialist• Supervised and assisted co-workers in mail preparation with minimal supervision.• Prepped and prepared reconcilable deliverable mail to customers.• Met and exceeded expected productivity guidelines set by the department.• Nominated by co-workers for the department’s Make a Difference Campaign.

Houston, Texas

• Recruited, trained, and reviewed calculating machine operators’ productivity.• Monitored floor production for quality and accuracy.• Compiled and entered new account information into operating systems.• Answered customer inquiries about available services provided.• Established and maintained relationships with individuals and business customers.• Prepared and reported end of day reconciliations and reports.