Tamara Pearson Email and Phone Number

• Provide support for workstations, notebooks, applications, email systems, and network access and connectivity• Ensure all Information Assurance standards are implemented• Implement STIG requirements on all devices• Provide telephone support for call-in customers• Assemble, connect, update, and troubleshoot all computer components, ancillary and peripheral equipment, common software and systems

• Information Systems Security Officier (ISSO) for Enclave Environment Support assigned unit daily missions• Configure and manage enclave network environment IAW customer support policies, procedures, and standards• Develop and update local IA related customer support policies, procedures, and standards; assist with development and maintenance• Ensure all information systems (IS) are operated, maintained, and disposed of IAW DoD and applicable directives/regulations• Develop and maintain System Security Plan• Ensure configuration management (CM) for security-relevant IS software, hardware, and firmware is maintained and documented• Collaborate with other MTC teams including operations, software development, customer service, project management, and training• Implement Security Technical Implementation Guidance (STIGS), ITIL Best Business Practices (BBPs_, and communication links• Performs periodic and on-demand system audits and vulnerability assessments, including user accounts, application access, file system and external Web integrity scans to determine compliance• Ensures the integrity and protection of networks, systems, and applications by technical enforcement of organizational security policies, through monitoring of vulnerability scanning devices

• Task Lead on the set-up and management of IT equipment for DCS Operations• Perform system administrative duties to ensure optimal functioning for the Windows local servers and network• Perform upgrades to software located on the Windows servers, including security updates, virus updates, vendor-related software fixes and patches• Respond to system failures caused by software and hardware deficiencies• Perform diagnostic testing and using various analysis techniques, isolates the source of the problems• Assist network administrator with configuration and troubleshooting of router and switch infrastructure• Removal of over 700 stale objects within Active Directory

• Monitored 40 agents using System Center Operations Center (SCOM) – checking health status, troubleshooting/clearing alerts, running reports• Patched over 400 VMs using WSUS and Cluster-Aware updating• Utilized Hyper-V Manager, Failover Cluster Manager and Virtual Machine Manager (VMM) to troubleshoot • Created multiple VMs within VMM• Technical writer for work-center documentation• Managed SEP Manager for 3 different enclaves

• Managed 14 local servers for the AFSOC 1SOMDG – perform daily, weekly and monthly backups of the servers• Updated all servers to clear security violations and vulnerabilities • Managed the SCCM clients on the severs locally – needed to be uninstalled and reinstalled due to AFNET migration• Assisted with the management of port activation and security on 14 Cisco switches• Assisted Desktop Support Technicians with completing tickets – add/remove users from groups, image computers/laptops, assist customers over the phone with simple troubleshooting

• Provided JMICS (Joint Military Intelligence Communication Systems) support at remote garrison and field sites• Performed deployable satellite installations, cabling, troubleshooting, maintenance and preventative maintenance inspections• Worked with VMWare to set up network on VPN–install servers, patches, STIG (Security Technical Implementation Guides) scans, Retina scans for each network (NIPR, SIPR and JWICS)• Performed basic troubleshooting on many types of hardware (routers, switches, satellite equipment, servers, VTC equipment)• Technical writer on how to accomplish multiple tasks (STIG scans, Retina scans, Backups Using Symantec Ghost, Sys Prep)• Provided NIPRNET, SIPRNET, and color-less core network services and control for the Fixed Regional Hub Node (FRHN) network• Operation and management of a variety of Cisco networking devices (switches, routers, etc.)• Operation of Encryption/COMSEC devices• Built VLANs, tunnels and interfaces on Cisco router• Created/monitored routes on Cisco routers