• Delivered operations training for exempt and non-exempt personnel.• Evaluated the effectiveness of training by assessing learning and application of learning to job performance as measured against operations outcomes.• Provided on-going follow-up for team leaders and team members.• Assisted in preparing training and resource materials.• Consulted with internal customers to improve the effectiveness of their donated goods operations.• Assisted in designing new or revising… Show more • Delivered operations training for exempt and non-exempt personnel.• Evaluated the effectiveness of training by assessing learning and application of learning to job performance as measured against operations outcomes.• Provided on-going follow-up for team leaders and team members.• Assisted in preparing training and resource materials.• Consulted with internal customers to improve the effectiveness of their donated goods operations.• Assisted in designing new or revising existing curriculum.• Assisted in performing assessments of team members to determine their level of job competency.• Completed Consultant Metrics reports as needed for each assignment.• Provided counseling for team members regarding available resources to improve the effectiveness of the donated goods program.• Temporarily filled in GGC leadership positions when necessary. Show less

• Served as primary NSO field resource, leading teams in the efficient and successful planning and execution of four (4) new GGC retail locations.• Managed all phases of NSO projects from fixture design conception through build-out, training, store opening, and project close out.• Developed site-specific merchandise floor plans for new locations, identifying the challenges and opportunities for each project while providing actionable feedback to internal and external… Show more • Served as primary NSO field resource, leading teams in the efficient and successful planning and execution of four (4) new GGC retail locations.• Managed all phases of NSO projects from fixture design conception through build-out, training, store opening, and project close out.• Developed site-specific merchandise floor plans for new locations, identifying the challenges and opportunities for each project while providing actionable feedback to internal and external stakeholders.• Supervised all on-site activities to ensure an efficient and safe working environment.• Verified delivery of correct equipment, furniture, and supplies.• Validated all required technical systems were operational.• Confirmed signage installations were executed according to AGI standards.• Partnered with onsite teams to ensure fixture installations were executed according to established floor plans.• Fostered strong working relationships with general contractors, vendors, AGI leadership, and GGC staff to ensure consistent delivery of the best possible NSO experience.• Trained GGC leadership and staff on merchandising strategies and methodologies, working to continually improve current processes and define best practices.• Partnered and closely communicated with internal teams weekly on store status to ensure all deliverables were met as expected; providing intervention when required.• Responsible for the completion of projects within the established schedule.• Led a post-mortem review of each new store opening to document successes and opportunities for future openings. Show less

• Identified critical success factors and lead team members in developing and implementing quality inventory, shipping, and receiving procedures. • Drove completion of internal audits and formal corrective and preventive actions.• Secured funding through STEP Grants.• Drafted congressional appropriations requests.• Lead the improvement of existing and development of new policies and procedures.• Researched contract opportunities on beta.SAM.gov (formerly… Show more • Identified critical success factors and lead team members in developing and implementing quality inventory, shipping, and receiving procedures. • Drove completion of internal audits and formal corrective and preventive actions.• Secured funding through STEP Grants.• Drafted congressional appropriations requests.• Lead the improvement of existing and development of new policies and procedures.• Researched contract opportunities on beta.SAM.gov (formerly FedBizOpps). • Supervised office administrative personnel.• Benefits and insurance administration.• Edited company marketing materials, handbooks, and documents. Show less

• Researched curriculum, attended conferences, and networked with other homeschooling teachers to determine age appropriate curriculum, guided by interest-led learning.• Taught pre-k, kindergarten, and first grade to two students, supplementing with community classes and tutoring programs.• Connected with other homeschooling teachers to organize field trips. Visited educational sites along the North Carolina coast, the American Museum of Natural History in New York City… Show more • Researched curriculum, attended conferences, and networked with other homeschooling teachers to determine age appropriate curriculum, guided by interest-led learning.• Taught pre-k, kindergarten, and first grade to two students, supplementing with community classes and tutoring programs.• Connected with other homeschooling teachers to organize field trips. Visited educational sites along the North Carolina coast, the American Museum of Natural History in New York City, attended Broadway productions, experienced the St. Louis Arch and Science Museum, the Detroit Zoo, and Niagara Falls from the Canadian-side; as well as local sites: Huntsville’s Fire Station #1, the Space and Rocket Center, and Madison’s Police Department, among others. • Competencies: Critical Thinking, Problem Solving, Knowledge Application, Creativity, Self-Motivation. Show less

• Full-cycle recruitment (researching, sourcing, screening, hiring, onboarding, closing), conducting one-on-one and group interviews, of non-exempt employees across all departments storewide.• Reported directly to the Store Manager to assess staffing needs, determine strengths and developmental opportunities, and identify potential employee relations issues to enhance resolutions. • Assisted in scaling the business during and after peak season, adjusting staffing by 300%… Show more • Full-cycle recruitment (researching, sourcing, screening, hiring, onboarding, closing), conducting one-on-one and group interviews, of non-exempt employees across all departments storewide.• Reported directly to the Store Manager to assess staffing needs, determine strengths and developmental opportunities, and identify potential employee relations issues to enhance resolutions. • Assisted in scaling the business during and after peak season, adjusting staffing by 300%. • The store had not passed their Regional HR Review prior to my hiring. I built and maintained team member files and benefits according to federal, state, local, and company guidelines. Within 3 weeks, I brought the store’s HR Review to “Passing,” and by the quarterly review, I had achieved - and subsequently maintained - an “A+” score. • Department Supervisors and team members had not completed the proper training. I implemented regularly scheduled e-learning, coaching, and peer-observations, increasing product knowledge and developing company-cultural awareness store-wide.• Employee retention rates were underperforming. Through peer and management recognition programs, team member engagement events, and an intentional staffing plan I improved full-time and part-time retention-rates from the red to the green. Seasonal retention rates excelled.• Implemented best hiring practices by collaborating with Department Supervisors when building their teams.• Earned “Regional Employee of the Month” and was chosen to participate in a Company-wide talent advancement program that fast-tracks employees to Assistant Store Management positions. • Competencies: Communication, Consultation, Ethical Practice, Leadership, Cross-Cultural Awareness. Show less

• Worked closely with the Program Director and case management staff, as well as outside agencies to respond effectively to families living at the 50-bed homeless shelter.• Acted as liaison between school district and clients attending the schools to ensure district compliance with the McKinney-Vento Act, providing educational advocacy regarding special education services and addressing behavioral issues with children.• Empowered parents to identify and access resources in the… Show more • Worked closely with the Program Director and case management staff, as well as outside agencies to respond effectively to families living at the 50-bed homeless shelter.• Acted as liaison between school district and clients attending the schools to ensure district compliance with the McKinney-Vento Act, providing educational advocacy regarding special education services and addressing behavioral issues with children.• Empowered parents to identify and access resources in the community to meet their children’s needs through formal and informal engagement with children and parents.• Planed and facilitated children’s programs by coordinating educational and recreational opportunities for children and youth.• Reminding the children of their strengths, creativity, and self-worth, I had the children write their own plays, which were then submitted to an international playwright competition. One of the children in the shelter won in her age group. Her play was performed along with the other winning submissions, and the children were sent complementary tickets to attend the performance.• Developed and implemented the shelter’s first annual 5-week on-site summer day camp. The summer camp, Camp Rescue, has continued every year since. • Competencies: Diversity, Interpersonal Communication, Ethics, Empowerment, Family Strength-Based Training. Show less

• Minimized the interruption of the daily educational program at both the primary and secondary education levels.• Became the regular substitute for the Jr. High School Theatre teacher.• As all classrooms are inclusive neurodiverse environments, I addressed the individual learning needs of each student through adaptive teaching practices, student assistants, and one-on-one attention facilitating complete student participation.• Supplemented the daily program when… Show more • Minimized the interruption of the daily educational program at both the primary and secondary education levels.• Became the regular substitute for the Jr. High School Theatre teacher.• As all classrooms are inclusive neurodiverse environments, I addressed the individual learning needs of each student through adaptive teaching practices, student assistants, and one-on-one attention facilitating complete student participation.• Supplemented the daily program when necessary with content-driven group activities.• Improved the quality of future classroom visits by providing honest feedback to the teacher whenever classroom challenges arose. • Attended Region 7 Substitute Teacher Orientation and ongoing education as needed.• Competencies: Interpersonal Skills, Adaptability, Stamina, Confidence, Accountability. Show less

• Brainstormed with Head Start and ESC staff on how to solve complex organizational dilemmas.• Conducted and compiled extensive community assessments, visiting each Head Start site, and interviewing the on-site social worker.• Formulated cost-per-child figures based on organizational data.• Appointed to the Community Assessment Committee by the Assistant Director based on the quality of cost-per-child and community assessments. Region 7 ESC Head Start utilized this data… Show more • Brainstormed with Head Start and ESC staff on how to solve complex organizational dilemmas.• Conducted and compiled extensive community assessments, visiting each Head Start site, and interviewing the on-site social worker.• Formulated cost-per-child figures based on organizational data.• Appointed to the Community Assessment Committee by the Assistant Director based on the quality of cost-per-child and community assessments. Region 7 ESC Head Start utilized this data to determine the future implications of each site.• Competencies: Communication, Collaboration, Problem Assessment, Quantitative & Qualitative Evaluation. Show less

• Respected client confidentiality in and out of the classroom environment. • Adapted course content to utilize client strengths and increase participation. • Read and recorded course-related texts and exams for clients.• Produced quality detailed notes of classroom lectures through active listening, observation, manual and AlphaSmart technology.• Solicited feedback from client on quality of services provided.• Competencies: Dignity, Privacy… Show more • Respected client confidentiality in and out of the classroom environment. • Adapted course content to utilize client strengths and increase participation. • Read and recorded course-related texts and exams for clients.• Produced quality detailed notes of classroom lectures through active listening, observation, manual and AlphaSmart technology.• Solicited feedback from client on quality of services provided.• Competencies: Dignity, Privacy, Communication, Empowerment, Innovation, Professionalism. Show less