➢ Managing correspondence, ensuring timely responses and maintaining a register of all taxpayer engagements/contacts.➢ Reallocating payments to correct periods and correct tax-type account.➢ Providing input for the preparation and updating of revenue expectations reports.➢ Checking taxpayers accounts in order to identify the Nil and Non-filers so as to engage them and provide advisory services on tax related issues.➢ Validate taxpayers account compliance and assist in reconciliation of taxpayers’ account.➢ Review and analyze taxpayer’s information to obtain financial information and ensure that they pay the tax bill.➢ Assist and educate taxpayers on filing of returns of both indirect and direct taxes VAT, PAYE, TOT etc.➢ Contact taxpayers by mail or telephone to address tax related problems and to request supporting documentation.➢ Review selected tax returns to determine nature and extent of audits to be performed on them.➢ Ensure timely processing and approval of customer applications including registrations, assessment’s, amendments, and assist taxpayer to identify issues related to issuance of Tax clearance certificates.➢ Registering companies and cooperatives with ZRA.➢ Conduct investigations of income tax returns and assist taxpayers understand return filing.