Senior Operations Officer And Team Lead, Secretariat Services
Current•Lead the new "Corporate Services" team whose primary mission is to deliver and / or oversee a suite of administrative services to enhance the effectiveness of the organization.• Lead the annual work planning and budgeting process, working in partnership with Secretariat management and designated staff from each team. This includes strategy work upfront to refresh the organization’s annual goals and objectives, as well as a review and monitoring process throughout the year to track progress and identify areas for adjustment and improvement.• Play a lead role in automating business processes using the Secretariat’s new service automation platform, enhance the platform with functionality such as metrics and reporting, and administer the platform to maintain standard lists and data (such as roles, teams, supervisors, countries, etc.), redirect workflow when needed, detect and report bugs, etc.• Ensure that requests from staff and management for information and support are assigned to Corporate Services team members and resolved in a timely manner.• Roll out new processes and services to the secretariat staff, ensuring users understand their roles and responsibilities, and employing change management techniques to accelerate adoption and reduce resistance.• Develop approaches to manage and measure performance across the suite of processes and identify issues and propose and implement improvements.• Develop, deploy and administer internal policies and procedures, ensuring wide understanding, acceptance, and compliance.• Regularly inform the Secretariat about the team’s services and support by maintaining GPE’s Secretariat SharePoint-based Intranet section.• Play a lead role in any “special projects” as assigned by GPE management.• Collaborate with the leads of the other SecOps subteams - KM/IT and HR/OD - to develop new programs and capabilities.