Tamara Roberts Email & Phone Number

• Play an integral role throughout the full learning content development lifecycle, from the strategy, researching, scoping, designing, and developing hands-on, learner-centric content, to creating learning assets.
• Collaborate cross-functionally with Marketing, Sales, Engineering, and senior leaders, overseeing the alignment of learning and development initiatives with corporate priorities.
• Design, implement, evaluate, and manage learning strategy and initiatives for employees at multiple levels, including new hire onboarding, customer service, technical certification training, and sales effectiveness.
• Oversee Train the Trainer (T3) process for technical training and lead end-to-end development of revenue-generating certification programs.
• Redesigned and currently oversee virtual and hybrid training, generating $146K+ in revenue in less than two years.
• Achieved 95%+ “very effective” and “effective” performance responses for user satisfaction surveys and a 97% all-time certification success rate.

Tallahassee, Florida, United States

• Responsible for designing, authoring, and delivering technical training to customers and end-users, most of whom were technicians, customers, service managers, and employees. Created innovative, scalable, and strategic.
• Applied best practices in curriculum development to improve training quality and provide a new training perspective.
• Developed and implemented Regional Certification Training which generated $45K the first year and increased an average of 8% year over year (YoY).
• Spearheaded the strategy and design of marketing materials for Regional Certification Training, providing technical marketing support to generate sales volume for solutions and tools.
• Negotiated contracts with vendors to save on training costs.
• Produced and oversaw an online Recertification Training which generated $78K in the first seven months and, to date, has generated $278K+.

Tallahassee, Florida, United States

• Maintained SME-level knowledge and expertise in engineering systems to ensure quality training was delivered and guidance was provided to trainees. Evaluated and assessed learning objectives and oversaw quality.
• Facilitated problem solving and identified training topics to present to team lead and manager.
• Installed, configured, maintained, and troubleshot FuelMaster systems, networks, hardware, and software applications.
• Resolved and deployed resources to correct database, hardware, and network issues.
• Managed ‘Priority One’ accounts with assets totaling $500K+.
• Interacted with, supported, and trained new hires on support and departmental procedures.

Tallahassee, Florida, United States

• Provided hardware and software support on FuelMaster products to DoD customers, commercial customers and distributors along with providing troubleshooting assistance with customers’ servers and/or modems, and network.
• Maintained a product ordering/inventory database based on the DOD’s allotted budget.
• Trained over 100 DOD staff in fuel management and assisted on-call technicians with DOD calls.

Tallahassee, Florida, United States

• Prepare Federal, State, and Local Personal Tax Returns for an average of 120 clients annually that include income and deductions from investments, rental property, retirement, education, and employee business expenses.
• Thoroughly review new clients’ previous year’s tax returns and financial documents to ensure they have received maximum tax credits and an accurate and complete return.
• Identify potential tax credits and liabilities, and ensure 100% accurate and complete returns are filed in a timely manner.
• Generate business growth, increase client retention, offer additional products and services, and train/advise clients on tax forms in accordance with policies and in compliance with legislation and regulations.