Tamara Roberts Email and Phone Number
Tamara Roberts work email
- Valid
- Valid
Tamara Roberts personal email
Results and quality focused professional with extensive customer service experience. Expertise in the delivery of learning solutions based on adult learning theories and methodologies. Exceptional facilitation and communication skills, practical and persuasive with a straightforward approach to achieving goals. I value doing what is right, being respectful of others, and take pride in exceeding expectations while being held accountable for delivering excellence in my work.Recognized for integrity, resourcefulness, high level of productivity and core competencies that include:Coaching & Mentoring | Team Leadership | Customer Advocacy | Problem Resolution
Capital One
View- Website:
- capitalone.com
- Employees:
- 55043
-
Process ManagerCapital One Mar 2023 - PresentPromoted to Process Manager for Trade Credit Well Managed Team after successful completion of intensive and competitive six-month fellowship program transitioning from customer facing to process management. Trade Credit manages Capital One's business to business lending products and partners with large, enterprise merchants to manage in-house lending programs available to small businesses, contractors, and municipalities. ● Document L2 and L3 processes with Senior Process Manager; created overview deck and distributed to management for essential updates to Acquire and Serve Merchant L2.● Conduct risk assessments and manage risk and controls in FUSE, the system of record in preparation for audits.● Currently completing BPM (Business Process Management) Certification, equivalent to Lean Six Sigma Yellow Belt.
-
Cfam, Process ManagementCapital One Sep 2022 - Mar 2023RemoteSelected for a six month fellowship program transitioning from customer facing to process management.
-
Customer Success Manager - Fraud & DisputesCapital One Nov 2020 - Sep 2022Tampa, Florida, United StatesMitigated regulatory and corporate complaints with customers who are victims of fraud and disputes; identified and tracked fraud and dispute trends. Implemented process improvements. ● Handled inbound Tier 2 escalated concerns for intake groups and customers; recognized for having no business intent or regulatory errors.● Empowered to reverse initial decision of Tier 1 investigation and accept losses on behalf of Capital One, increasing customer satisfaction.
-
Customer Service Coordinator – Inbound Transaction TroubleCapital One Apr 2020 - Nov 2020Tampa, Florida, United StatesResearched cardholder account transactions; took appropriate corrective action through customer interaction to verify legitimate transactions and charges. Reviewed and analyzed risky or disputed transactions; properly tracked and documented claim information and resolved discrepancies. ● Selected to train team on updated Routing Cases process and to conduct new hire side-by-sides, sharing knowledge and best practices. ● Coached team members on controlling and de-escalating calls; acknowledged by manager and chosen to take on additional responsibilities.● Received 25+ customer compliment calls in 2020.● Demonstrated expertise by hosting department leaders and agents in side-by-sides to listen to calls. ● Awarded top 10% ROAR Q2 and Q3 2020; consistently met and exceeded metric goals in NPS, QA, Schedule Adherence, and After Call Wrap. ● Voted Change Champion in HVSD; appointed as Team Liaison to FDO Improvement Zone (FIZ).
-
Customer Service Coordinator – LoyaltyCapital One Nov 2019 - Apr 2020Tampa, Florida, United StatesInterfaced with 40+ reward cardholders on daily basis; focused on APR inquiries, statement issues, balance transfers, and payment issues. Promoted upgrades and initiated product changes, depending on customer needs.
-
Kindergarten TeacherLee County School District Nov 2018 - May 2019Fort Myers, Florida AreaWorked as an integral part of collaborative instructional development team to assess, design, develop, and evaluate training materials and delivery. ● Analyzed content, target audience, job tasks, and learner environment to identify appropriate instructional strategies and define learning objectives. ● Developed interactive materials that included sound instructional design methodology incorporating presentations, instructor and participant guides, classroom activities, practice exercises, and handouts. -
Substitute Teacher, K-12Lee County School District Feb 2018 - Nov 2018Fort Myers, Florida AreaEnsured the continuation of learning in the absence of the teacher.
-
Retail Support Specialist / Operations SpecialistVerizon Wireless Jan 2014 - May 2017Cape Coral, FloridaEnsured the smooth and efficient daily operations of the company by overseeing employee daily duties, managing inventory, correctly ordered supplies, the maintenance and replacement of operational equipment, and maintained store displays and ensured phones and tablets on the floor were operational. ● Executed different knowledge continuity efforts via coaching and mentoring of colleagues. ● Managed cash flow activity, inventory tracking and audit compliance to achieve company metrics. ● Exceeded customer satisfaction goals annually by 15% or more. -
Senior Sales RepresentativeVerizon Wireless Jan 2009 - Dec 2013Cape Coral, FloridaNurtured and grew an existing client base by building rapport and keeping in constant communication. Ensured customer satisfaction by resolving technical and administrative issues concerning wireless accounts and products. ● Met and exceeded monthly incentive quotas, net sales goals, and all revenue targets. ● Developed and maintained strong client relationships with key customers across multiple settings. ● Delivered client-focused customer service techniques and strategies to sales associates.
-
Retail Sales SupervisorVerizon Wireless Oct 2006 - Dec 2008Cape Coral, FloridaConducted leadership, motivation, and professional development of sales staff. Met and exceeded monthly revenue goals by driving the profitability of the retail store. Activated new business and personal wireless accounts by discovering individual client’s needs. ● Achieved Top 5 store ranking in activations and new product launch sales. ● Successfully opened a new kiosk store location.
-
Master Certified Senior TrainerVerizon Wireless Apr 2000 - Oct 2006Tampa, FloridaLed training and development efforts across business units to facilitate training, schedule training sessions, maintain a participant database, update the corporate calendar with classes, perform surveys and communicate training needs to the Training Department, maintain education/training files, prerequisites and pre/post training assignments. Managed all New Hire Customer Service Representatives during 16-week training period including performance management, attendance/time keeping, and disciplinary process. Certified all New Hire Customer Service Trainers in the South Region. Measured effectiveness of New Hire Customer Service Training through participant feedback, nesting, and assessments. Designed, developed, and implemented instructional curriculum for customer service representatives. ● Developed Negotiation Skills Training which saved $1 million per month in bill credits. ● Ranked in Top 10% for Trainers located in the South Region.
-
Customer Service RepresentativeVerizon Sep 1998 - Apr 2000Tampa, Florida, United StatesHandled inbound customer calls regarding all aspects of Wireless business (billing, customer resolution, save attempts, personal account information updates). Activated new business and personal wireless accounts by discovering individual client’s needs.
Tamara Roberts Skills
Tamara Roberts Education Details
-
Business Administration And Management -
Business Administration And Management, General -
Education -
Cape Coral Technical CollegeNursing Assistant/Aide And Patient Care Assistant/Aide
Frequently Asked Questions about Tamara Roberts
What company does Tamara Roberts work for?
Tamara Roberts works for Capital One
What is Tamara Roberts's role at the current company?
Tamara Roberts's current role is Process Management | Training | Risk Management | Regulatory Compliance.
What is Tamara Roberts's email address?
Tamara Roberts's email address is ta****@****ess.com
What schools did Tamara Roberts attend?
Tamara Roberts attended Saint Leo University, Florida State University, College Of Central Florida, Cape Coral Technical College.
What are some of Tamara Roberts's interests?
Tamara Roberts has interest in Family Friendly Recipes, Llc, Southwest Wedding And Event Expo, Aerial And Interior 360, Ocala Horse Properties, Southwest Florida Enterprise Center, Seminole Hard Rock Hotel And Casino, Community, Twisted Lobster, Ascension Hair Care By La Toya Janene.
What skills is Tamara Roberts known for?
Tamara Roberts has skills like Customer Service, Customer Satisfaction, Customer Retention, Cold Calling, Team Building, Telecommunications, Customer Experience, Training, Leadership, Team Leadership, Customer Relationship Management.
Who are Tamara Roberts's colleagues?
Tamara Roberts's colleagues are Jeya Krishna Chandu Akula, David Conley, Sarah Ratliff, Keisa Vaughn, Christopher Russo, Mary Pet Dawal, Kristen Price.
Not the Tamara Roberts you were looking for?
-
1navos.org3 +120666XXXXX
-
2airforce.com, dsisecurity.com
-
-
Tamara Roberts
Experienced Hr Director | Leading Talent Acquisition, Employee Engagement & Compliance In Healthcare |Driving Organizational Success & Cultivating Positive Work CulturesPalisade, Co
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial