Responsible for providing leadership and management to the UNOS Human Resources and Shared Services teams. This oversight includes leading the overall strategy for the Human Resources, Professional Education, Meeting, Event & Travel, Procurement, and the Facilities & Security teams.

Serve in a transitional role, providing assistance to business event planning owner to help manage increased volume, improve operations by creating and updating tracking documents, and assist with communications by suggesting solutions and updating the website.*Provide business and administrative support to the owner and planning support to the event planning team and brides-to-be. *Deliver personalized customer service and exceed

As Managing Director, Global Disbursements & Billing and Collections, I was well-versed in stimulating top-flight performance of 80 associates in person, virtually and remotely who supported global accounts payable, escheatment, expense management, corporate card and billing & collections. I delivered exceptional support in adoption of process improvement procedures to decrease cost, improve customer services, and streamline operations across organization. Furthermore, I nurtured and fortified relationships with business partners and team members, facilitating through gathering feedback, analyzing developmental areas, and developed strategies/action plans. I effectively engaged with subordinates and effectively communicate corporate vision and strategy. I built robust relations with customers and business partners while ensuring clear and concise communication was sustained with agents to increase cash flow.Key Accomplishments in this tenure included*Enhanced operational efficiencies, improved customer experience and accelerated cash flow by redesigning and implementing $21mm centralized billing solution and new $10mm invoice management tool as business sponsor. *Built project implementation team overseeing project manager, several third party consulting firms and representing team and project in a larger finance transformation initiative*Improved cost effectiveness in resource management by executing best in class practices and acquisitions.*Developed and introduced metric dashboards to business in collaboration with business analytics and Information Technology.*Encouraged progressive professional development and aided in achieving career goals by training and mentoring team members as per respective positions.

In my role as Finance Shared Services Source to Pay Director & Senior Director, I efficiently boosted performance of 55 associates and 60+ offshore contractors and aided in supporting Procure-to-Pay functions, including enterprise purchasing, accounts payable, escheatment, corporate travel, corporate card and expense management team, while performing as key business sponsor in reforming and executing new invoice management tool and devising process and policies.Key Accomplishments in this tenure include:● Reduced operating costs as relationship manager of offshore relationship.● Developed and fortified professional relationships with numerous key enterprise providers of goods and services.

*Managed, coordinated, and enhanced corporate-wide domestic business travel implementing a new online booking system that removed agency redundancies. *Executed several sourcing engagements that reduced costs for hotels, car rentals, and executive housing overseas.

*Developed and managed more efficient handling of Request for Proposals through analysis of vendor proposals, recommending options, and engaging in vendor negotiations. *Managed senior leadership training programs and the Executive Coaching Program based on iterative training, needs analysis, and organization development.

Managed senior leadership training programs and the Executive Coaching Program based on iterative training needs analysis and organizational development.

Managed candidate relationships throughout hiring process to include building creative sourcing strategies, phone screens, behavioral interviews, on-site interview days, hiring decisions, offer negotiations, sell visits, and new hire onboarding.

Managed the remittance processing team by optimizing equipment and practices to ensure same-day processing and high level of quality goals were met.