Tamara Sampson Email & Phone Number

Cranberry Township, Pa, Us

Schedules applicable patient appointments; obtains and ensures a complete physician order is in place priorto scheduled tests; screens for medical necessity based utilizing current LCD and NCDs/medical necessitysoftware; ensures any applicable procedure authorization is obtained and noted in the applicable systems priorto the scheduled procedure; facilitates any needed patient financial counseling; performs timely review andverification of coding information for department and accurate billing as directed by the manager. Inputs allcharges into the appropriate system in a timely manner; implements and performs all corrections of codingand billing information according to regulations and guidelines established by policy. Assures compliancewith regulatory requirements regarding billing processes and optimizes the revenue cycle through ongoingmonitoring and review of the processes, systems, and compliance audit outcomes. Active participant indepartment quality improvement initiatives and activities.

Efficiently and courteously registers patients to meet all patient, family, physician, department and hospitalrequirements.Accurately gathers and inputs all required information in the registration processCompletes/distributes all forms accuratelyActively participates in Department operationsAccomplishmentsI have picked up during call offs changed scheduled days to ensure shifts are covered.Skills UsedCustomer service skills and knowledge of insurance that I gained from my time at anthem bc/ bs.

Point of Sale Customer Relations and inventory control.AccomplishmentsMonitary help thru the holiday season that turned into a part-time job.Skills UsedCustomer relations

Handle incoming calls regarding homeowners,theft,flood claims for all state insurance.Skills UsedMy prevuous customer service skills attained with WellpointEnrollment and Billing Customer Service

Resolved customer questions, issues and complaints.Developed rapport with the customer base by handlingdifficult issues with professionalism.Owned team productivity.Cross-trained and provided back-up for othercustomer service representatives when needed.Strictly followed all federal and state guidelines for releaseof information.Monitored shared email in-boxes and ensured inquiries were addressed.Made reasonableprocedure exceptions to accommodate unusual customer requests.Provided accurate and appropriateinformation in response to customer inquiries.Addressed customer service inquiries in a timely and accuratefashion.Developed effective relationships with all call center departments through clear communication.Ranreports and supplied data to fulfill customer report requirements.Built customer loyalty by placing follow-up calls for customers who reported product issues.Facilitated information flow between customer service,account management operations, quality assurance, training and payroll departments to guarantee call centerobjectives were met.Properly directed inbound calls in phone queues to improve call flow.AccomplishmentsReduced call volumes,responded to insured customers and agent inquiries regarding state and federalmandates regarding coverage.Skills UsedCustomer service and Accounts receivable skills

Resolved customer questions, issues and complaints.Developed rapport with the customer base by handlingdifficult issues with professionalism.Owned team productivity.Cross-trained and provided back-up for othercustomer service representatives when needed.Strictly followed all federal and state guidelines for releaseof information.Monitored shared email in-boxes and ensured inquiries were addressed.Made reasonableprocedure exceptions to accommodate unusual customer requests.Provided accurate and appropriateinformation in response to customer inquiries.Addressed customer service inquiries in a timely and accuratefashion.Developed effective relationships with all call center departments through clear communication.Ranreports and supplied data to fulfill customer report requirements.Built customer loyalty by placing follow-up calls for customers who reported product issues.Facilitated information flow between customer service,account management operations, quality assurance, training and payroll departments to guarantee call centerobjectives were met.Properly directed inbound calls in phone queues to improve call flow.AccomplishmentsReduced call volumes,responded to insured customers and agent inquiries regarding state and federalmandates regarding coverage.Skills UsedCustomer service and Accounts receivable skills

Degree, Radiology

Radiolody

Education record