Tamara Sampson Email & Phone Number

I am a highly driven information technology educated professional with a demonstrated history of working in the telecommunications and the government industry. Skilled in TDM, SIP Trunking, Nortel, Avaya and NEC SV9XXX Products. Knowledge of Contact/Communication Systems to assist your organization in improving operational efficiency, profitability and control. Strong engineering professional with a BSIT focused in IT Communications from University of Phoenix. Certified SAFe® 5 Agilist and 4+ years Federal government project management.Tier II/III TAC and Engineering-level Experience and Support on Avaya/Nortel Networks products:- Scripting / call flow design & implementation- Symposium, Contact Center Manager 6.x and 7.x- Avaya Aura Contact Center 6.x- Classic Client & CCMA administration, Orchestration Designer- CallPilot and Meridian Mail- Meridian 1 Option 11C - 81C & Communications Server 1000 (CS1000S, CS1000M, CS1000E)- Avaya Aura System Manager Platform CS1000- NEC MC550 2016- NEC SV9500 Prepackaged & Appliance- NEC Global Navigator 10.X- NEC Desktop UC700 2016- NEC Agent View- NEC CallCenterWorX 6.X- NEC Platform OW5000 2016- NEC SV9100 Foundation & InMail- NEC LMC 4.X- NEC SV9300 Foundation- Certified SAFe® 5 AgilistManaging telecom consolidation project for VA Hospitals, supporting liaison with NEC. Directing onsite resources for support. Managing all documentation reporting and updates. Working with VA OIT managing department and Contracts contracting officers. Remote Engineering Support - National Accounts on new projects, implementation of new and existing technologiesSupported the State of Arizona Department of Administration, Transportation, Economic Security, Retirement, Revenue, and many other State Agencies on contact center application development, programming, support and designSupported Maricopa County on implementation of contact center system integrationWork closely with customers consulting on projects for new installations and upgrades to existing contact centersSupported dispatch centers in monitoring tickets and maintaining technical resources time and materialsWorked closely as a consultant to Sales teams in design and pre-sale contact center meetings with new customers Acted as a liaison between telco providers and hardware vendors, assisting with provisioning & troubleshooting

Listed skills include Telephony, Unified Communications, Avaya, Voip, and 45 others.

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  University Of Phoenix

  It Communications