Tamara Sharp Email & Phone Number

Mission Viejo, Ca

1. Builds a culture of excellence by developing and executing on a shared strategic vision and implementing initiatives that enhanced customer experience and loyalty across the ministry. Anticipates the needs of the patient and the family to ensure services are structured to attain an optimal experience for clients/patients and families.2. Advises on ministry wide and department specific goals and aligns resources to attain established targets. Measures effectiveness of service strategies and implements improvements. Performs daily new admit rounding.3. Oversees the Patient Concierge team and development of concierge/guest services. Assures services are in place to address special needs of patients and families.4. Oversees the Patient Experience Steering Committee and patient advisory teams/councils.5. Collaborates with a variety of departments to ensure care is consistently patient-centered by partnering with caregivers to exceed the expectations of patients and families.6. Works with Business Intelligence to create, track, distribute and communicate customer experience metrics and related management dashboards.7. Establishes an integrated structure(s) to assess customer experience. Performs observations to sustain best practices through programs including purposeful daily rounding.8. Monitors patient/client satisfaction data and establishes strategies to achieve strong scores in experience and loyalty. Communicates outcomes to executive team and appropriate staff. Monitors national and local Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) trends to identify how the top performing hospitals identify and maintain success.9. Ensures an expedited process of problem resolution and service recovery for solving customer issues that get escalated. Makes sure that customers’ needs are taken into account in all key decisions.10. Oversees Concierge Services annual budget and accountable for contributing to stewardship initiatives.

Mission Viejo, Ca

Corporate communications, including public/media relations, crisis communications, executive communications and internal/employee communications, and marketing for Mission Hospital Mission Viejo and Laguna Beach.

Providing focused messaging to help grow your business. Disciplines include executive communications, employee/internal communications, change management, crisis communications, marketing communications, public and community relations and investor relations.

Orange, Ca

Principle marketing and communications strategist for St. Joseph Hospital’s Center for Cancer Prevention and Treatment charged with extending the Center’s reputation for excellence throughout the community, implementing effective outreach programs to underserved populations and developing valuable relationships with community organizations to help the Center meet its growth and service objectives.

Cypress, Ca

Internal and executive communications with responsibility for strategic communications plan development and implementation for business segment with 9,000 employees, in addition to various executive, HR and marketing communications projects. Launched redesigned company intranet site featuring social media tools.Primary messaging advisor and coordinator on new strategic platform launch featuring creative media resulting in a 20% increase in employee engagement on annual survey.

Santa Ana, Ca

Internal and executive communications. Primary communications strategist for the Ingram Micro C-suite executives responsible for increasing company and executive brand awareness and visibility, effectively communicating company strategy and direction to all constituents, and measurably increasing employee engagement.

Irvine, Ca

Developed and implemented strategic communication and public/media relations programs for nationwide company, including three subsidiaries, that increased company visibility and brand awareness and fostered employee morale and retention.

Ba, English

Mba Graziadio School, Business & Management