Tamara Sharp Email and Phone Number
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An experienced communications professional with a proven record of effective programs that measurably increase brand image and visibility, support company objectives, stimulate growth and increase long term market share. A high-performance leader with a passion for driving corporate results through effective communications. More than 15 years of corporate communications experience with Fortune 100 companies. Experience in three major industries: Technology, Health Care and Finance. More than four years of international corporate communications experience.Specialties: Executive communications, internal/employee communications, change management/mergers and acquisitions, crisis communications, marketing communications, investor relations, public relations, community relations, special events management.
Mission Hospital
View- Website:
- providenceeng.com
- Employees:
- 262
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Director, Patient ExperienceMission Hospital Sep 2013 - PresentMission Viejo, Ca1. Builds a culture of excellence by developing and executing on a shared strategic vision and implementing initiatives that enhanced customer experience and loyalty across the ministry. Anticipates the needs of the patient and the family to ensure services are structured to attain an optimal experience for clients/patients and families.2. Advises on ministry wide and department specific goals and aligns resources to attain established targets. Measures effectiveness of service strategies and implements improvements. Performs daily new admit rounding.3. Oversees the Patient Concierge team and development of concierge/guest services. Assures services are in place to address special needs of patients and families.4. Oversees the Patient Experience Steering Committee and patient advisory teams/councils.5. Collaborates with a variety of departments to ensure care is consistently patient-centered by partnering with caregivers to exceed the expectations of patients and families.6. Works with Business Intelligence to create, track, distribute and communicate customer experience metrics and related management dashboards.7. Establishes an integrated structure(s) to assess customer experience. Performs observations to sustain best practices through programs including purposeful daily rounding.8. Monitors patient/client satisfaction data and establishes strategies to achieve strong scores in experience and loyalty. Communicates outcomes to executive team and appropriate staff. Monitors national and local Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) trends to identify how the top performing hospitals identify and maintain success.9. Ensures an expedited process of problem resolution and service recovery for solving customer issues that get escalated. Makes sure that customers’ needs are taken into account in all key decisions.10. Oversees Concierge Services annual budget and accountable for contributing to stewardship initiatives.
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Director, Communications And MarketingMission Hospital Nov 2011 - Sep 2013Mission Viejo, CaCorporate communications, including public/media relations, crisis communications, executive communications and internal/employee communications, and marketing for Mission Hospital Mission Viejo and Laguna Beach.
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PrincipalSharp Strategic Communications, Llp Jan 2010 - PresentProviding focused messaging to help grow your business. Disciplines include executive communications, employee/internal communications, change management, crisis communications, marketing communications, public and community relations and investor relations.
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Manager, CommunicationsSt. Joseph Hospital Sep 2010 - Nov 2011Orange, CaPrinciple marketing and communications strategist for St. Joseph Hospital’s Center for Cancer Prevention and Treatment charged with extending the Center’s reputation for excellence throughout the community, implementing effective outreach programs to underserved populations and developing valuable relationships with community organizations to help the Center meet its growth and service objectives. -
Associate DirectorUnitedhealth Group 2005 - 2010Cypress, CaInternal and executive communications with responsibility for strategic communications plan development and implementation for business segment with 9,000 employees, in addition to various executive, HR and marketing communications projects. Launched redesigned company intranet site featuring social media tools.Primary messaging advisor and coordinator on new strategic platform launch featuring creative media resulting in a 20% increase in employee engagement on annual survey. -
Senior Manager, Corporate CommunicationsIngram Micro Inc Jan 2000 - Jan 2005Santa Ana, CaInternal and executive communications. Primary communications strategist for the Ingram Micro C-suite executives responsible for increasing company and executive brand awareness and visibility, effectively communicating company strategy and direction to all constituents, and measurably increasing employee engagement.
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Public Relations ManagerOption One Mortgage Corporation Jan 1996 - Jan 2000Irvine, CaDeveloped and implemented strategic communication and public/media relations programs for nationwide company, including three subsidiaries, that increased company visibility and brand awareness and fostered employee morale and retention.
Tamara Sharp Skills
Tamara Sharp Education Details
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English -
Business & Management
Frequently Asked Questions about Tamara Sharp
What company does Tamara Sharp work for?
Tamara Sharp works for Mission Hospital
What is Tamara Sharp's role at the current company?
Tamara Sharp's current role is Director, Patient Experience at Mission Hospital.
What is Tamara Sharp's email address?
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What is Tamara Sharp's direct phone number?
Tamara Sharp's direct phone number is +194949*****
What schools did Tamara Sharp attend?
Tamara Sharp attended Washington State University, Pepperdine University.
What skills is Tamara Sharp known for?
Tamara Sharp has skills like Strategic Communications, Strategy, Corporate Communications, Marketing Communications, Leadership, Public Relations, Crisis Communications, Marketing, Social Media, Event Management, Program Management, Strategic Planning.
Who are Tamara Sharp's colleagues?
Tamara Sharp's colleagues are Shar Alikhani, Sun In, Kim Corbitt, Jackie Stone, Sue Sterlace, Chastity Lanier, Ami Torrey.
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