Created two specialties within the Fleet Compliance department including titling, plating, and permitting over 10,000 pieces of equipment. Titling and plating in multiple base and IRP jurisdictions, permitting including Road Use state permits as well as specialty OS/OW/OL/Hazmat. Developed both a digital and binder available for all fleet units containing all necessary permits and updates for compliant operation. The second specialty is fuel tax. For the collection of fuel, ELD mileage retrieval, counsels customers, trains sales staff, audits quarterly reports prior to filing IFTA returns and state road mileage taxes as required by each jurisdiction. Invoicing customers, resolving disputes and working with customers to improve our IFTA compliance rating. Fleet fuel compliance has improved over 71% in 17 months due to processes implemented, staff growth and development, customer education and partnership with sales team. Currently, developing and growing a staff of five direct reports. Internal department and external customer support, problem-solving and customer retention are all key daily functions across the department. Staff development including memberships and attendance at IRP and IFTA association events. Process annual and bi-annual fleet filings required by DOT as well as state and federal agencies. Verify customer safety information via Safer Web system.

Career with Forward Air began September 7, 2007 as the Fleet Safety Manager. I have been promoted four times adding to my development and knowledge across safety, operations, fleet management, dispatch, contracting, insurance compliance and License & Permitting. Managed all permitting, registering. titling, contracts and insurance for over 5,000 pieces of equipment. Onboarding processes including contracting, business and equipment qualification, insurance, driver orientation, licensing and permitting. Processing all licensing and state permit renewals. Independent contractor contract renewals and amendment maintenance and retention. Review and coordinate company and fleet acquisitions. Build relationships with state agencies, vendors, IC's, drivers, terminal locations and internal staff. Payroll, benefits, onboarding, orientation, annual budget development and KPI development.

Counsel drivers regarding transit issues. Monitor influx in driver time off weekly. Review and report on load and dispatch issues daily monitoring AS400 dispatches, transit times, delays and patterns. Settlement/payroll processing and adjustments. Creation of holiday schedules based on terminal operations. Support network terminals between both fleets as well as operations staff. Supervisor of staff of 7 including day to day operations and payroll.

Manage driver hiring process including processing driver applications, class scheduling, creation and maintenance of DOT Driver Qualification files. Manage compliance for both drivers and equipment including physicals, driver's license expirations, equipment inspections and registrations. Responsible for compiling driver pool for random drug testing, coordinating tests and reporting results. Maintain monthly insurance reporting file including drivers and equipment. Create and maintain equipment files for 62 terminals per DOT requirements. Process driver daily logs for violations/reporting. Maintaining equipment including trailers and tractors on a daily basis - repairs & annual inspections. Ordered all permits/license plates for equipment from both Ohio and Iowa IRP. Entry into AS400 system and JJ Keller Driver Management system.

Research, improve and manage employee benefit package. Manage open enrollment including regional meetings and presentations. Support both property management and construction divisions over 9 states. Manage workers compensation claims, return to work and modified duty assignments. Unemployment claim management. New hire recruitment, orientation and onboarding. Weekly payroll processing covering multiple jurisdictions, mandatory deductions, garnishments. Tax filings both local, state and federal levels. Employee base of over 1,000 employees.

Managed 7 dispatchers covering shifts 24/7. Worked with both Independent Contractors and company drivers. Conducted driver orientation, created driver DQ files, equipment maintenance files, follow up on roadside inspections, entry of driver logs, driver counseling on DOT and company policy issues, weekly driver payroll processing, IFTA quarterly tax calculations inhouse in addition to fuel tax federal filing. Quarterly mileage and tax filings, 2290 filings and Independent Contractor agreement creation. Insurance claim management.

Production, distribution and customer service call center for cutting edge prescription lenses/eyewear. Employed 250+